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Prakash Rajendran

@prakashrajendran2

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Dynamic OTC Process Lead with 8 years of experience driving excellence.

India

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What I'm looking for

I am looking for a role that allows me to leverage my expertise in process optimization and team leadership, while fostering a culture of continuous improvement.

I am a dynamic OTC Process Lead with 8 years of experience driving excellence in end-to-end Order-to-Cash processes, specializing in collections and disputes. My expertise in process optimization and team leadership fosters efficient operations and compliance with service level agreements. I am skilled in resolving disputes and enhancing financial reporting while cultivating strong client relationships.

Throughout my career, I have been committed to implementing strategic improvements that boost financial performance and operational efficiency. I am passionate about mentoring teams and fostering a culture of continuous improvement to achieve organizational goals. My experience includes managing high-value portfolios, ensuring timely collections, and effective dispute resolution, all while maintaining high levels of client satisfaction.

Experience

Work history, roles, and key accomplishments

Process Lead

Wipro Technologies

Dec 2023 - Mar 2025 (1 year 3 months)

Managed a high-value portfolio, ensuring timely collections and effective dispute resolution. Performed follow-ups on overdue invoices and resolved billing disputes promptly, minimizing delays. Compiled and presented monthly reports on collections performance and outstanding receivables, while maintaining accurate records in SAP and Salesforce Cloud.

SAP (FSCM Collections & Dispute Management Salesforce CRM Cash Flow Forecasting Team Management

Senior Associate

Capgemini Technologies

Feb 2022 - Nov 2023 (1 year 9 months)

Resolved payment disputes through proactive customer engagement, ensuring timely issue resolution and improved client satisfaction. Achieved SLA compliance shortly after go-live, enhancing operational workflows and efficiency. Consistently exceeded monthly collections targets while managing a portfolio of high-value accounts.

Salesforce CRM Customer Profiling Team Management

Senior Associate

Hexaware Technologies

Jun 2017 - Feb 2022 (4 years 8 months)

Played a crucial role in dispute management within the O2C lifecycle, driving timely resolutions and minimizing operational disruptions. Maintained comprehensive invoice tracking and consistently updated outstanding balances to ensure financial accuracy. Generated detailed financial reports and managed client communications to address disputes and follow up on overdue payments.

SAP (FSCM Collections & Dispute Management Cash Flow Forecasting Customer Profiling