Open to opportunities

Phynela Jackson

@phynelajackson

Message

I am an IT student specializing in technical support, structured cabling, and customer-focused solutions.

United States

Message

What I'm looking for

I'm seeking an IT role where I can apply technical support, structured cabling, and AV skills in a collaborative, customer-focused team that values equity and growth.

I am an IT student at Florida State College at Jacksonville with hands-on experience in technical support, structured data cabling, and AV operations.

I currently serve as Lead IT Specialist at a community organization, managing AV/IT operations, troubleshooting onsite, and coordinating cross-stakeholder communications. I also have retail and hospitality experience handling POS systems and fast-paced customer service.

Previously I mentored youth as a Student Success Coach and delivered youth programs as a Customer Experience Librarian, improving engagement through active listening and targeted interventions. I have led teams, supported lesson planning, and promoted equity and inclusion in diverse settings. I am working toward CompTIA A+ and Network+ certifications to strengthen my technical foundation.

I am eager to contribute my technical troubleshooting, cabling, and customer-focused skills to a forward-thinking organization that values growth and innovation.

Experience

Work history, roles, and key accomplishments

Current

Server

Current

Waffle House

Jan 2025 - Present (7 months)

Provide prompt, friendly service while managing multiple tables in a high-volume setting; process orders and payments accurately and resolve customer concerns to maintain a positive dining experience.

Customer Service Multitasking Team Collaboration Time Management

Current

Lead IT Specialist

Current

Refuge Center Church of God

Aug 2022 - Present (3 years)

Manage and deliver AV/IT operations during services and special events, provide onsite technical support and troubleshooting, and coordinate communications between stakeholders to enhance attendee experience.

IT Support Troubleshooting Onsite Support

Inventory Associate

WIS Inventory

Aug 2024 - Dec 2024 (4 months)

Performed accurate inventory counts at retail locations using handheld scanners, ensured item accuracy and stock verification, and met daily inventory goals under strict time constraints.

Inventory Management Data Entry Attention To Detail Time Management Teamwork Retail Operations

Student Success Coach

City Year

Jul 2023 - Jul 2024 (1 year)

Mentored underperforming students and assisted teachers with lesson planning and classroom management to improve student engagement and academic outcomes.

Mentoring Lesson planning Classroom Management Communication Stakeholder Engagement

Customer Experience Librarian

Jacksonville Public Library

Jan 2022 - Dec 2022 (11 months)

Delivered youth-focused programs for ages 0–18, promoted literacy through engaging activities and outreach, and resolved patron issues to support daily library operations.

Outreach Customer Service Literacy Promotion Problem Solving Community Engagement Library Operations

Education

Degrees, certifications, and relevant coursework

Florida State College at Jacksonville

Associate of Science, Information Technology

Associate of Science in Information Technology at Florida State College at Jacksonville, expected December 2025. Gained hands-on experience in technical support and structured data cabling.