Open to opportunities

ALEXANDRE CLERMONT

@alexandreclermont

Message

Results-driven IT graduate skilled in data analysis and troubleshooting.

United States

Message

What I'm looking for

I am looking for a dynamic IT role that fosters growth and innovation.

I am an IT graduate with a Bachelor of Science in Information Technology from Florida International University. My academic journey has equipped me with a solid foundation in data analysis, troubleshooting, and process optimization. I am passionate about leveraging my technical expertise to enhance business efficiency and drive technological innovation.

Currently, I work as an IT Systems Analyst at Stax Payments, where I coordinate with IT teams to resolve complex software and hardware issues. My role involves supporting technology rollouts and maintenance, crafting project research materials, and collaborating on support protocol development. I take pride in my ability to contribute effectively to team efforts and ensure seamless technology operations.

In addition to my technical skills, I have experience in customer service and sales, having worked at Walmart and Dial America. These roles have honed my communication skills and ability to build positive relationships with customers. I am eager to bring my diverse skill set to a dynamic IT role where I can continue to grow and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

IT Systems Analyst

Current

Stax Payments

Aug 2022 - Present (2 years 9 months)

Coordinated with IT teams to resolve advanced computer software and hardware problems. Supported Senior Tech Director in handling technology rollout and maintenance via JAMF, following work orders precisely. Assisted IT team members by crafting project research material for implementation and collaborated on support protocol development.

Jamf Troubleshooting Hardware Support Process Optimization Research

Current

Front End Associate and Stocker

Current

Walmart

Jul 2020 - Present (4 years 10 months)

Maintained knowledge of current promotions, exchange guidelines, and security practices to provide accurate information for inquiries. Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items. Used register system to process customer purchases, payments, and issue receipts while providing informative customer service.

Customer Service Inventory Management Merchandise Problem Solving

Sales Representative

Dial America

Jul 2018 - Present (6 years 10 months)

Actualized strategies to continuously improve customer service, company visibility, and credit card sales. Built positive customer connections to drive consistent sales, assisting customers in product selection to meet individual needs. Consulted with an average of 70 customers per day on functional and stylistic benefits of credit cards and answered inquiries via phone.

Sales Customer Service Relationship Building Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Florida International University

Bachelor of Science, Information Technology

Grade: 3.12

Completed a Bachelor of Science in Information Technology, focusing on various aspects of IT. Gained expertise in areas such as data analysis, troubleshooting, and process optimization.