Phylise Agbi
@phyliseagbi
I deliver exceptional customer support and virtual assistance with CRM expertise.
NigeriaWhat I'm looking for
I’m a versatile customer service support professional and virtual assistant with strong CRM expertise. I aim to provide exceptional service, streamline workflows, create engaging content, and build user-friendly websites that resonate with diverse audiences.
In my internship at Afriment (Candexa AI Project), I conducted research on 10+ potential investors and funding opportunities and supported strategic decisions. I also organized and maintained structured documentation, improving workflow efficiency by 15%, while assisting with reports and insights for stakeholders and project teams.
I’ve previously handled customer complaints and inquiries as a Customer Service Agent at Guaranty Trust and GNC Livewell, representing the company through clear communication and dispute resolution. I also do digital marketing and content work—campaign goal setup, content marketing and calendars, website audit, and SEO optimization—while building on my WordPress and web content writing skills, alongside my home-based mini bakery where I consistently deliver excellent customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist & VA
Afriment (Candexa AI)
Feb 2026 - Present (6 months)
Conducted research on potential investors and funding opportunities to support strategic decisions. Assisted with structured documentation, reporting, and stakeholder insights for the project team.
Afriment (Candexa AI Project)
Conducted research on 10+ potential investors and funding opportunities, supporting strategic decisions.
Assisted in organizing and maintaining structured documentation, improving workflow efficiency by 15%.
Supported development of reports and insights for stakeholders and project teams.
Runs a home-based bakery providing cakes and treats for customers and events.
Campaign goal setup, Content marketing and content calendar, content repurposing, website audit, SEO optimization
Deal directly with the customer who may be seeking information, making a complaint, seeking to speak to a specific company official.
Reflecting directly the company’s image by being the voice of the company.
Attending to customers complaints and resolving them.
Tele-marketing of company’s brands and product to indigenous individual(s).
Determination to keeping the customers at ease and happy at th
Liaising and complementing the efforts of other workers for effective monitoring, supervision and reporting of performance on each project in line with the project deliverables
Point to Point, Over the Counter and Bulk Sales of products
Organizing the office of the project head to ensure timely delivery of daily tasks and schedule.
First Receiving Correspondent ,Preparing office memo's and meeting minutes, Receive and screening incoming and outgoing calls and mails.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology Owerri Nigeria
Bachelor of Science - BS, Biochemistry
2005 - 2010
Federal University of Technology, Owerri
Bachelor of Science, Biochemistry
2005 - 2010
Earned a Bachelor of Science in Biochemistry at the Federal University of Technology, Owerri. Completed the program from 2005 to 2010.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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