Open to opportunities

Olayiwola Moses

@olayiwolamoses

Highly organized Virtual Assistant delivering administrative support, data entry, and customer service with professionalism.

Nigeria

Message

What I'm looking for

I’m looking for a remote role where I can handle email/calendar management, data entry, and customer support with strong time management, clear communication, and confidentiality—while helping the team stay organized, responsive, and efficient.

I’m a highly organized, detail-oriented Virtual Assistant with a National Diploma/Higher National Diploma in Music Technology, and a strong drive to support teams remotely with professionalism and confidentiality. I bring administrative support expertise alongside structured, reliable communication in virtual environments.

From my experience in customer service and support, I’ve handled account management, complaint resolution, sales and product promotion, and record keeping—while staying focused on data accuracy and timely follow-ups. I achieved 110% of monthly sales targets and maintained a 95% customer satisfaction rate by resolving inquiries promptly and professionally.

I also manage operations and workflows, including scheduling, inventory control, staff supervision, and operational reporting from my management role in a bakery. Additionally, I’ve worked on audio equipment operations and production (recording, editing, mixing, and sound checks), and I’m currently continuing my virtual-assistant development through ongoing training.

Experience

Work history, roles, and key accomplishments

Current

Audio Production Staff

Current

Distinct Mind Production and Radio

Jan 2021 - Present (5 years 5 months)

Operated and maintained audio equipment for live events, studio recordings, and radio broadcasts. Recorded, edited, mixed, and monitored audio quality, conducted sound checks, resolved technical issues, and collaborated with presenters, artists, and production teams.

Audio Recording Audio Editing Mixing Studio Broadcast Support Technical Troubleshooting Equipment Operation Content Production Quality monitoring

Bakery Operations Manager

Bread Crust

Jan 2018 - Jan 2020 (2 years)

Managed daily bakery operations, including staff supervision and production scheduling. Controlled inventory, monitored sales and expenses, ensured food safety/quality compliance, and handled customer complaints while producing operational and inventory reports.

Operations Management Staff Supervision Production Scheduling Inventory Control Food Safety Compliance Customer Service Complaint Resolution Report Preparation

Senior Staff (Support)

Bright Telecommunications MTN

Jan 2015 - Jan 2018 (3 years)

Provided customer service and support by handling calls, resolving complaints, and escalating technical issues. Managed accounts, performed service activation/registration, maintained records, and supported product promotion and sales.