Bukola Malachi

Supported project coordination by tracking tasks, deadlines, and deliverables across cross-functional teams. Communicated with team members and stakeholders to provide status updates and resolve process bottlenecks.

Support project coordination by tracking tasks, deadlines, and deliverables across cross-functional teams.
Communicate with team members and stakeholders to provide status updates and resolve process bottlenecks.
Founder & Operations Manager

Founded and ran an independent food business, managing daily production, customer orders, and service delivery.
Served as the primary point of contact for customers — handling inquiries, order changes, and complaint resolution to maintain satisfaction and repeat business.
Built and led a small team, coordinating schedules and responsibilities for consistent, on-time delivery.

Completed In-Demand IT Skills Training focused on customer support and CRM operations.
Built hands-on experience with HubSpot CRM, Freshdesk, and Zendesk by managing simulated customer tickets and maintaining CRM data accuracy.
Practiced workflow automation with Zapier and task coordination with Trello, Asana, Monday.com, and ClickUp.
Used Slack, Loom, and Calendly for team communication and sche

Communicated regularly with students, parents, and staff, building strong interpersonal and problem-resolution skills.
Managed classroom operations and progress tracking, developing organizational skills transferable to customer support roles.

Pursued a National Certificate in Education with a focus on Primary Education.