phindile blose

I am a high-performing Sales and Retentions Specialist with over five years' experience across telecommunications, insurance, and utilities. I consistently exceed sales targets, reduce churn, and maximise customer lifetime value through targeted retention strategies.

My strengths include advanced objection-handling, negotiation, and revenue-protection techniques that convert high-risk accounts into retained, revenue-generating customers. I have a proven track record of upselling, cross-selling, and meeting retention KPIs in fast-paced, target-driven environments.

Beyond frontline sales, I have leadership experience founding and directing a youth empowerment non-profit where I managed budgets, fundraising, stakeholder partnerships, and volunteer training. I pair commercial focus with strong customer service and complaints resolution skills to protect brand reputation.

I hold certifications in financial management, generic management, trainer & facilitator qualification, and HIV & AIDS testing. I am results-driven, resilient, and commercially focused, seeking roles where I can drive revenue, improve retention, and mentor teams.