Lorna Balebetse
@lornabalebetse
Remote customer service and retention specialist skilled in international support and troubleshooting.
South AfricaWhat I'm looking for
I am a results-driven remote customer service and retentions specialist with experience supporting international telecom and banking clients. I consistently meet performance targets through clear communication, active listening, and effective issue resolution.
My background includes retention-focused roles where I handled billing, escalations, upselling, and technical troubleshooting across high-volume voice and digital channels. I have demonstrated success in maintaining customer satisfaction while working fully remotely across US, UK, and NZ time zones.
I bring disciplined remote work habits, reliable internet and backup power, and strong time-management skills to ensure consistent availability and dependable support for global teams.
Experience
Work history, roles, and key accomplishments
Digital Customer Service Agent
Catch Consultants
Jan 2023 - Jul 2023 (6 months)
Provided remote digital support for a New Zealand telecom campaign via chat and online platforms, assisting with SIM setup, top-ups and technical troubleshooting while maintaining high customer satisfaction.
Retentions Specialist
Dimension Data
Jul 2022 - Dec 2022 (5 months)
Retained international cable customers by offering tailored solutions and service upgrades and handled billing and service escalations, consistently meeting retention and performance targets in a high-volume environment.
CBAssisted customers with account queries, statements and general banking support while ensuring compliance with banking regulations and data protection standards and delivering professional customer-focused service.
Technical Support Consultant
Full Signal
Jul 2015 - Dec 2015 (5 months)
Provided first-level technical support for the Microsoft campaign, guiding customers through mobile device and software troubleshooting and device setup assistance.
Education
Degrees, certifications, and relevant coursework
P.J. Simelane Secondary School
National Senior Certificate, General Secondary Education
Completed the National Senior Certificate (Grade 12) at P.J. Simelane Secondary School in 2011.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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