OG

Open to opportunities

Ololade Ganiyu

@ololadeganiyu

Customer Support Specialist delivering accurate remote service across global time zones.

What I'm looking for

I’m looking for a remote Customer Support role where I can deliver excellent service across global time zones. I want to manage inquiries and support fast, accurate documentation—while using my problem-solving and organization skills to improve customer satisfaction.

I’m a Customer Support Specialist with experience supporting remote operations through documentation, administrative work, and clear customer communication. I focus on handling inquiries calmly, solving problems efficiently, and keeping service consistent across time zones.

In my recent role as an Operations Analyst (remote), I reviewed and analyzed 50+ business documents weekly for accuracy using Excel. I improved document accuracy by 95% and created professional reports that reduced processing delays by 30%, while consistently meeting 100% of deadlines and collaborating across different time zones.

Previously, as an Administrative & Documentation Specialist, I built a structured digital filing system for 200+ documents, reducing retrieval time by 40% and improving information management efficiency. I produced accurate reports with a 99% error-free rate and supported internal requests within 24 hours. I also worked as a Class Teacher, improving student engagement and ensuring 100% of records were updated and communicated with empathy.

Experience

Work history, roles, and key accomplishments

LO

Current

Operations Analyst

Current

Leadright Organization

Jan 2024 - Present (2 years 7 months)

Reviewed and analyzed 50+ business documents weekly for accuracy using Excel, flagging errors to improve document accuracy by 95% and reduce processing delays by 30%. Managed administrative data remotely, meeting 100% of deadlines and collaborating with team members across time zones.

Excel Reporting Remote Collaboration

DL

Administrative & Documentation Specialist

Destiny Computers Limited

Jan 2023 - Jan 2024 (1 year)

Created and maintained a structured digital filing system for 200+ company documents and reports, reducing document retrieval time by 40% and improving information management efficiency. Produced accurate written reports with a 99% error-free rate and provided administrative support, responding to internal requests within 24 hours.

Digital Filing Systems Document Management Administrative Support

WS

Class Teacher

Wisdom Light School

Jan 2023 - Present (3 years 7 months)

Planned and delivered engaging lessons for 30+ students and maintained accurate academic progress records. Improved class participation and ensured 100% of student records were updated and communicated to parents, resolving parent concerns within 48 hours.

Lesson Planning Student Record Keeping

Education

Degrees, certifications, and relevant coursework

LU

Lagos State University

Bachelor of Science, Architecture

2024 -

Pursuing a B.Sc. in Architecture at Lagos State University (Epe) starting in 2024.

AS

Army Cantonment Girls' School

SSCE, Secondary Education

2017 - 2023

Attended Army Cantonment Girls' School in Ojo and completed SSCE from 2017 to 2023.

MA

Muslim Children Academy

FSLC, Primary Education

2008 - 2017

Attended Muslim Children Academy in Ojo and completed FSLC from 2008 to 2017.

Tech stack

Software and tools used professionally

Remote Team

Google Workspace

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