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KH@kendallhowell
IT professional skilled in hardware, networking, and application support.
United StatesI am an IT professional with over a year of experience in technology, specializing in hardware, networking, and application support. My journey began with a strong foundation in IT certification training, where I earned certifications such as Microsoft 365 Fundamentals and ITIL. I pride myself on my ability to quickly resolve issues, leveraging critical thinking and customer service skills to ensure efficient operations.
Currently, I work as a freelancer, troubleshooting and resolving hardware issues, migrating systems to Office 365, and providing technical support for Windows operating systems. My experience includes managing Active Directory accounts and reconfiguring user profiles during desktop migrations. I am recognized for my strong work ethic and commitment to delivering results, whether I am working independently or as part of a team.
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Work history, roles, and key accomplishments
Cybersecurity Institute at Lab Four
Jan 2025 - Present (10 months)
Engaged in IT certification training, focusing on Microsoft 365 and ITIL principles. Developed foundational skills in IT support and administration, preparing for a career in technology.
FIELDNATION
Jan 2024 - Present (1 year 10 months)
Provided IT support as a freelancer, troubleshooting hardware issues, reimaging laptops, and managing user accounts with Active Directory. Involved in migrating systems to Office 365 and upgrading Windows environments, ensuring smooth transitions and user satisfaction.
Master Cuts
Apr 2022 - Apr 2023 (1 year)
Operated lawn care equipment to maintain landscapes, providing services such as mowing, trimming, and weed control. Ensured customer satisfaction through quality service and adherence to safety guidelines.
FedEx
Jun 2021 - Jan 2022 (7 months)
Efficiently sorted and loaded packages for delivery, ensuring accuracy and adherence to safety protocols. Collaborated with team members to meet shipping targets and maintained a high standard of operational efficiency.
Degrees, certifications, and relevant coursework
IT Certification Training, Cybersecurity
2025 -
High School Diploma, General Education
2015 - 2019
Completed high school education with a focus on general studies.
Software and tools used professionally
United StatesYou can contact Kendall and 90k+ other talented remote workers on Himalayas.
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