Phanushan Sribavan
@phanushansribavan
Optimistic customer service assistant ready for new challenges.
What I'm looking for
I am an independent and optimistic Customer Service Assistant with a strong background in various customer service roles. My experience includes working as a Passenger Service Agent at Menzies Aviation, where I provided exceptional customer service while adhering to strict safety and security protocols. I take pride in my ability to maintain meticulous records and ensure customer satisfaction throughout their journey.
In addition to my customer service experience, I have worked as a Data Entry Assistant, where I developed databases and conducted research to support marketing projects. My strong organizational skills and attention to detail have allowed me to excel in fast-paced environments, and I am always eager to learn and grow. I am looking for opportunities to gain valuable experience in a customer-focused environment, where I can contribute positively to the team.
Experience
Work history, roles, and key accomplishments
Passenger Service Agent
Menzies Aviation
Jun 2024 - Jun 2025 (1 year)
Provided exceptional customer service, adhering to Menzies and airline-specific standards to ensure customer satisfaction throughout their journey. Maintained strict safety and security protocols, ensuring compliance was never compromised. Processed customer check-ins using automated DCS and manual systems, issuing boarding passes and bag tags with correct AAA procedures.
Data Entry Assistant
Aarti Consulting Services Limited
Dec 2021 - Jun 2022 (6 months)
Created databases in Word documents for projects like 'Truck proposal' and 'Cryptocurrency in Blockchain'. Collected and inputted facts and data on food markets in London to assist customers. Researched and compiled information for a marketing project on food markets and a business plan for food trucks.
Customer Assistant work experience
Asda
Jan 2020 - Jan 2020 (0 months)
Assisted customers with product inquiries, providing helpful and friendly service. Maintained a clean and organized retail space to enhance the shopping experience. Collaborated with team members to ensure efficient store operations during busy hours.
Volunteer Experience
St Luke's Hospice
May 2019 - May 2019 (0 months)
Assisted in organizing a charity event, coordinating logistics, and ensuring smooth operations. Engaged with event attendees, providing information about the charity's mission and activities. Collaborated with team members to achieve fundraising goals, contributing to the overall success of the event.
IT Technician Work Experience
Tech Repairs
May 2018 - May 2018 (0 months)
Resolved hardware and software issues, ensuring minimal downtime for end-users. Installed and configured software applications, ensuring optimal performance. Provided efficient IT support to end-users, addressing technical inquiries and troubleshooting problems.
Volunteering
The Children's Society
Jun 2016 - Feb 2017 (8 months)
Assisted in organizing a charity event, coordinating logistics, and ensuring smooth operations. Engaged with event attendees, providing information about the charity's mission and activities. Collaborated with team members to achieve fundraising goals, contributing to the overall success of the event.
Customer Assistant
Meads Pharmacy
Jul 2015 - Jul 2015 (0 months)
Interacted with customers, providing excellent customer service and addressing inquiries. Managed pharmacy inventory efficiently, monitoring stock levels and restocking as needed. Contributed to the overall smooth operation of the pharmacy during a brief period.
Education
Degrees, certifications, and relevant coursework
Harrow on the Hill Campus
BTEC OCR Level 2 Diploma, IT
Earned a BTEC OCR Level 2 Diploma in IT, developing practical skills in information technology. This diploma focused on core IT principles and their application.
Harrow on the Hill Campus
Certificate, Personal Development for Employability
Completed a Level 1 Certificate in Personal Development for Employability, focusing on enhancing skills relevant for the job market. This program aimed to improve personal and professional competencies for employment.
Harrow on the Hill Campus
BTEC Level 3 Extended Certificate, Information Technology
Achieved a BTEC Level 3 Extended Certificate in Information Technology, gaining advanced knowledge in IT concepts and applications. The curriculum covered various aspects of information technology relevant to modern industry practices.
Harrow on the Hill Campus
BTEC Level 3 Extended Certificate, Information Technology
Obtained a BTEC Level 3 Extended Certificate in Information Technology, building foundational knowledge in IT. This certificate provided essential skills and understanding in the field of information technology.
Harrow Weald Campus
BTEC Level 1 Diploma, IT Vocational Studies
Completed a BTEC Level 1 IT Diploma in Vocational Studies, providing an introduction to vocational IT skills. This diploma laid the groundwork for further studies in information technology.
Harrow College HA1
Diploma, Art and Design
Achieved a BTEC Level 2 Diploma in Art and Design, exploring creative principles and design techniques. This program fostered artistic skills and understanding in various art forms.
Whitmore High School
High School Diploma, General Studies
Completed secondary education, achieving a Grade 4 in English and Functional Skills Math. This provided a foundational education in core subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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