Phanushan Sribavan - Passenger Service Agent - Menzies Aviation | Himalayas
PS
Open to opportunities

Phanushan Sribavan

@phanushansribavan

Optimistic customer service assistant ready for new challenges.

United Kingdom
Message

What I'm looking for

I am seeking a role in a customer-focused environment that offers growth opportunities and values teamwork.

I am an independent and optimistic Customer Service Assistant with a strong background in various customer service roles. My experience includes working as a Passenger Service Agent at Menzies Aviation, where I provided exceptional customer service while adhering to strict safety and security protocols. I take pride in my ability to maintain meticulous records and ensure customer satisfaction throughout their journey.

In addition to my customer service experience, I have worked as a Data Entry Assistant, where I developed databases and conducted research to support marketing projects. My strong organizational skills and attention to detail have allowed me to excel in fast-paced environments, and I am always eager to learn and grow. I am looking for opportunities to gain valuable experience in a customer-focused environment, where I can contribute positively to the team.

Experience

Work history, roles, and key accomplishments

MA

Passenger Service Agent

Menzies Aviation

Jun 2024 - Jun 2025 (1 year)

Provided exceptional customer service, adhering to Menzies and airline-specific standards to ensure customer satisfaction throughout their journey. Maintained strict safety and security protocols, ensuring compliance was never compromised. Processed customer check-ins using automated DCS and manual systems, issuing boarding passes and bag tags with correct AAA procedures.

AL

Data Entry Assistant

Aarti Consulting Services Limited

Dec 2021 - Jun 2022 (6 months)

Created databases in Word documents for projects like 'Truck proposal' and 'Cryptocurrency in Blockchain'. Collected and inputted facts and data on food markets in London to assist customers. Researched and compiled information for a marketing project on food markets and a business plan for food trucks.

AS

Customer Assistant work experience

Asda

Jan 2020 - Jan 2020 (0 months)

Assisted customers with product inquiries, providing helpful and friendly service. Maintained a clean and organized retail space to enhance the shopping experience. Collaborated with team members to ensure efficient store operations during busy hours.

MP

Customer Assistant

Meads Pharmacy

Jul 2015 - Jul 2015 (0 months)

Interacted with customers, providing excellent customer service and addressing inquiries. Managed pharmacy inventory efficiently, monitoring stock levels and restocking as needed. Contributed to the overall smooth operation of the pharmacy during a brief period.

Education

Degrees, certifications, and relevant coursework

HC

Harrow on the Hill Campus

BTEC OCR Level 2 Diploma, IT

Earned a BTEC OCR Level 2 Diploma in IT, developing practical skills in information technology. This diploma focused on core IT principles and their application.

HC

Harrow on the Hill Campus

Certificate, Personal Development for Employability

Completed a Level 1 Certificate in Personal Development for Employability, focusing on enhancing skills relevant for the job market. This program aimed to improve personal and professional competencies for employment.

HC

Harrow on the Hill Campus

BTEC Level 3 Extended Certificate, Information Technology

Achieved a BTEC Level 3 Extended Certificate in Information Technology, gaining advanced knowledge in IT concepts and applications. The curriculum covered various aspects of information technology relevant to modern industry practices.

HC

Harrow on the Hill Campus

BTEC Level 3 Extended Certificate, Information Technology

Obtained a BTEC Level 3 Extended Certificate in Information Technology, building foundational knowledge in IT. This certificate provided essential skills and understanding in the field of information technology.

HC

Harrow Weald Campus

BTEC Level 1 Diploma, IT Vocational Studies

Completed a BTEC Level 1 IT Diploma in Vocational Studies, providing an introduction to vocational IT skills. This diploma laid the groundwork for further studies in information technology.

HH

Harrow College HA1

Diploma, Art and Design

Achieved a BTEC Level 2 Diploma in Art and Design, exploring creative principles and design techniques. This program fostered artistic skills and understanding in various art forms.

WS

Whitmore High School

High School Diploma, General Studies

Completed secondary education, achieving a Grade 4 in English and Functional Skills Math. This provided a foundational education in core subjects.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan