Open to opportunities

P F

@pf01

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Sales support and business technology professional driving revenue and efficiency.

Belgium

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What I'm looking for

I seek a role combining sales support, CRM/process optimization, and project responsibility in a collaborative, growth-oriented company where I can drive revenue and operational efficiency. Client-facing professional who bridges the gap between a company's technical team and its customers, providing technical expertise and managing client relationships. Fluent in Dutch, English and French.

I am a sales support and business technology professional with proven impact in mobility and fleet services, experienced in managing public and private tenders and improving CRM data compliance. I drive upselling, stakeholder alignment, and technical troubleshooting for large-scale B2B clients.

At Circle K Belgium I supported sales managers across Belgium, contributed to tenders up to over €1 million, implemented Power Automate flows to reduce manual workload by 30%, and ensured accuracy of 2,000+ Salesforce and SAP records. I also conducted fraud detection and resolved Fleet Portal issues to secure business continuity.

Previously I worked on NLP/NLU testing at NIO, improving in-vehicle assistant model accuracy, and held roles in logistics, customer support, and executive assistance. I combine process optimization, CRM expertise, and multilingual communication to deliver measurable commercial and operational results.

Experience

Work history, roles, and key accomplishments

Current

B2B Sales Support Specialist

Current

Circle K Belgium

Apr 2023 - Present (2 years 6 months)

Supported sales managers on large public and enterprise tenders up to >€1M, managed full sales cycle and onboarding, and implemented process automation that reduced manual workload by 30%. Ensured Salesforce and SAP data compliance for 2,000+ records and drove upselling to increase portfolio revenue by 15%.

Tender Management Salesforce Power Automate Upselling Fleet Portal Troubleshooting Fraud Detection

NLP/NLU Intern

NIO Inc.

Jun 2022 - Dec 2022 (6 months)

Led a research thesis on localization and branding of in-vehicle voice assistants and developed language testing workflows in Dutch, English, and German to improve NLU model accuracy for NOMI.

NLP NLU Data Annotation Machine Learning Workflows Localization Research

Logistics Assistant

Borealis AG

Jul 2021 - Jan 2022 (6 months)

Processed B2B export sales orders and ensured accurate SAP documentation and invoicing to support timely delivery of petrochemical goods.

SAP Invoicing Order Processing Documentation

Customer Interaction Agent

Doccle

Jul 2017 - Jul 2020 (3 years)

Provided user support via chat and email, managed inquiries and internal social media communications to maintain customer satisfaction and platform engagement.

Customer Support Chat Support Email Support Social Communication Troubleshooting CRM

CEO Assistant

Flanders Investment and Trade

Sep 2018 - Aug 2019 (11 months)

Prepared daily economic press reviews and updated intranet procedures to support executive communication and internal knowledge sharing.

Executive Support Internal Communications Research

Campus Leader & Ambassador

Belnfluence

Mar 2018 - Dec 2018 (9 months)

Collaborated with major brands to coordinate social campaigns and influencer management, increasing campaign reach and engagement on campus.

Influencer Management Campaign Management Social Media Event Promotion Stakeholder Engagement

Education

Degrees, certifications, and relevant coursework

Solvay Business School

Master of Science, Management

2023 -

Pursuing a Master of Science in Management with focus on business management and analytics.

Thomas More University of Applied Sciences

Bachelor of Arts, International Business Management

2020 - 2023

Completed a Bachelor in International Business Management including an Erasmus exchange and an Erasmus internship focused on international business practices.