Petro Senyk

I’m a results-driven Customer Success professional with 6+ years in luxury hospitality across Crystal Cruises and Costa Cruises. I’ve managed 150+ guest interactions daily, resolved high-value escalations, and consistently exceeded upsell targets by 15–20%. I focus on keeping guests satisfied while working smoothly with cross-functional teams in fast-paced environments.

In my most recent role, I managed dining operations for 120+ guests per service, maintained a 95% guest satisfaction score through proactive service recovery, and used personalized follow-ups to protect loyalty. I trained and supervised 4 junior staff members, reducing service errors by 30% within 3 months, and I upsold specialty dining and beverage revenue by 18% per guest. I also handled VIP escalations, retained 95% of at-risk bookings, and ensured operational compliance through Micros POS and USPH/HACCP standards.