Mandy Fischer

Delivered exceptional guest service, managed VIP requests, and coordinated with departments to ensure seamless experiences. Handled service recovery and promoted hotel facilities to enhance guest satisfaction.

Welcomed guests, processed reservations, and handled inquiries using Opera PMS. Coordinated with departments and performed upselling to maximize revenue.

Provided professional phone support for a luxury brand, handling inquiries and resolving issues with discretion. Maintained accurate documentation and escalated complex cases as needed.

Delivered exceptional customer service, managed reservations, and resolved complaints to ensure guest satisfaction. Promoted services and coordinated with departments for smooth operations.

Processed reservations via multiple channels, managed room availability, and coordinated with front office and sales teams. Monitored bookings to prevent overbooking and assisted with revenue management.

Managed guest check-ins, check-outs, and special requests, ensuring personalized experiences. Handled complaints and promoted hotel services to increase revenue.

Welcomed guests, handled check-in/out, and provided information about resort facilities. Managed reservations, billing, and coordinated with departments to ensure guest satisfaction.

Handled front desk operations, managed reservations across channels, and processed payments. Assisted with F&B breakfast service and resolved guest complaints promptly.

Supervised daily guest service operations, coordinated with departments, and ensured high standards of hospitality. Managed VIP arrivals, resolved complaints, and supported team training.