Nirattiya phuathong

I’m a hospitality professional with over three years of progressive experience at Amanpuri, delivering ultra-luxury guest experiences with urgency, discretion, and consistency. I’m known for maintaining the impeccable service standards synonymous with the Aman brand.

In my role as Guest Service Center Agent, I managed high-volume multi-channel communications across WhatsApp, WeChat, email, and telephone—handling inquiries, requests, and high-impact issues with clarity and speed. I also curated bespoke guest experiences, coordinating private excursions, dining, inter-island flights, chartered yachts, and private jet arrangements.

I bring strong operational discipline to the service floor through systems and execution. I processed room-service and dining orders using Symphony and MICROS point-of-sale systems, and during emergencies I acted as a central communications hub to coordinate departments and support guest and staff safety.

As a Guest Service Center Supervisor, I’ve focused on building a guest-first culture by resolving complaints professionally while sustaining superior satisfaction results. I also lead weekly team training, streamline new-hire onboarding with structured orientation programmes, and oversee scheduling, inventory management, and amenities coordination to keep day-to-day operations seamless.