Victor Neris
@victorneris
Dedicated customer service professional with a passion for problem-solving.
What I'm looking for
I am a friendly and dedicated customer service professional with a strong commitment to providing excellent support and ensuring a great experience for customers. With a background in Industrial Electricity and Systems Engineering, I have developed a solid foundation in technical skills that complement my customer service expertise.
Currently, I work as a Chat Support agent at Alorica, where I provide customer service through live chats. Previously, I held a position as an Advanced Service Tier II representative at Teleperformance, delivering technical support for a telecommunications company. My experience as a Call Center Representative at Vimenka & Western Union further honed my communication and problem-solving skills, allowing me to effectively assist customers with their financial inquiries.
Experience
Work history, roles, and key accomplishments
Chat Support
Alorica
Aug 2023 - Present (2 years 10 months)
Provide customer service through live chats, ensuring customer satisfaction and resolving inquiries efficiently.
Technical Support
Teleperformance
Nov 2021 - Dec 2022 (1 year 1 month)
Provided technical support for a telecommunication company, assisting customers with service issues and troubleshooting.
Call Center Representative
V Menca & Western Union
May 2018 - Dec 2019 (1 year 7 months)
Attended inbound calls concerning finances, providing assistance and resolving customer inquiries effectively.
Education
Degrees, certifications, and relevant coursework
Victor hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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