Victor Neris - Chat Support - Alorica | Himalayas
Victor NerisVN
Open to opportunities

Victor Neris

@victorneris

Dedicated customer service professional with a passion for problem-solving.

Dominican Republic
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a friendly and dedicated customer service professional with a strong commitment to providing excellent support and ensuring a great experience for customers. With a background in Industrial Electricity and Systems Engineering, I have developed a solid foundation in technical skills that complement my customer service expertise.

Currently, I work as a Chat Support agent at Alorica, where I provide customer service through live chats. Previously, I held a position as an Advanced Service Tier II representative at Teleperformance, delivering technical support for a telecommunications company. My experience as a Call Center Representative at Vimenka & Western Union further honed my communication and problem-solving skills, allowing me to effectively assist customers with their financial inquiries.

Experience

Work history, roles, and key accomplishments

TE

Technical Support

Teleperformance

Nov 2021 - Dec 2022 (1 year 1 month)

Provided technical support for a telecommunication company, assisting customers with service issues and troubleshooting.

VU

Call Center Representative

V Menca & Western Union

May 2018 - Dec 2019 (1 year 7 months)

Attended inbound calls concerning finances, providing assistance and resolving customer inquiries effectively.

Education

Degrees, certifications, and relevant coursework

Victor hasn't added their education

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Tech stack

Software and tools used professionally

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