Peter Ignatius

I’m a proactive, flexible, customer-focused Customer Support Representative with over 4 years of experience delivering seamless service across real estate, education, and fintech (Opay). I’m known for empathy, strong communication, active listening, and problem-solving that consistently drives 95%+ customer satisfaction.

In remote roles supporting clients in the UK and US, I helped 1,000+ students and parents while achieving a 98% satisfaction rate. I introduced a knowledge base that cut repeated queries by 5%, trained new staff to reduce onboarding time by 10%, and collaborated with sales to convert 15% of inquiries into leads—while a redesigned follow-up system boosted client retention by 22%.

More recently, I supported 5,000+ users at Opay with KYC verification and payment issues, reducing customer complaints by 40% through proactive tracking and resolution. I also partner cross-functionally to improve product experience, while handling customer support across email, phone, and social channels using tools like Zendesk, HubSpot, Zoho, Confluence, and multi-channel communication platforms.