Shanice White

Delivered omnichannel support via Zendesk for order and account inquiries across email, chat, and phone, using admin tools to review orders and ensure accurate resolutions and a seamless customer experience.

Represented clients' brand voice across customer communications to strengthen relationships and resolve inquiries via email with consistent tone and accuracy.

Responded to customer queries via chat, email, and social media and documented interactions in the CRM to maintain data accuracy and improve service processes.

Engaged customers to address concerns and negotiated subscription renewals with personalized retention offers to retain business and increase loyalty.

Provided remote troubleshooting for internet, cable, and phone services via chat, resolving technical issues to minimize service disruption and assist with billing inquiries.

Delivered technical assistance for Apple devices via chat, supporting OS updates, app troubleshooting, iCloud setup, and data synchronization to ensure full issue resolution.

Matched customers with rental vehicles, managed bookings and rental contracts, and maintained accurate records to ensure smooth rental operations and clear pricing communication.

Assisted with event ticket inquiries, technical issues, payments, cancellations, and refunds via phone and email while managing ticket orders and ensuring professional service.

Prepared accurate bank statements, performed reconciliations, and resolved transaction discrepancies to maintain account integrity for personal and business customers.

Activities and societies: Caribbean Secondary Examination Certificate (CSEC) subjects and grades: English (Grade 1), Human and Social Biology (Grade 1), Office Administration (Grade 1), Information Technology (Grade 2), Mathematics (Grade 2), Literature (Grade 2), Principles of Accounts (Grade 3).

Completed a High School Diploma at The Queen's School (2009–2014) and attained CSEC qualifications across multiple subjects, including top grades in several areas.