Looking for a job

Peter Gonzalez

@petergonzalez

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I investigate insurance claims, manage risk, and strengthen compliance processes.

United States

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What I'm looking for

I'm seeking a compliance, risk management, or quality assurance role where I can apply my investigative experience, regulatory knowledge, case analysis, and process-improvement skills.

At National General Insurance, I manage high-volume auto claim investigations, resolve complex liability scenarios, and maintain audit-ready documentation. I completed 300+ investigations annually while maintaining 90% compliance and 80% closing effectiveness.

I apply policies, procedures, and regulatory guidelines to support consistent, defensible claim determinations and mitigate organizational risk. Through peer reviews and case analysis, I identify inconsistencies and improve investigative workflow standards.

My background also includes insurance sales, customer advising, inventory accountability, quality assurance, and training new team members. I'm looking to bring my investigative and operational experience to compliance, risk management, or quality assurance work.

Experience

Work history, roles, and key accomplishments

Inside Auto Analyst II

National General Insurance

Feb 2025 - Feb 2026 (1 year)

Conducted investigations and risk evaluations, maintaining audit-ready documentation and achieving an 85% audit performance score. Managed 300+ claim investigations annually with 90% compliance and 80% closing effectiveness.

Investigation Risk Assessment Compliance Documentation Claims Adjudication Peer Review Process Improvement

Insurance Sales Producer

Freeway Insurance

Jun 2021 - Jan 2023 (1 year 7 months)

Solicited new business, supplying an average of 70 policies monthly against a goal of 150, achieving a 47% contribution rate. Designed and implemented sales techniques that increased closing percentage by up to 25%.

Sales Customer Relationship Management Product Education Communication Skills Follow up

Lead Fiber Optic Technician

MetroNet

Aug 2020 - Apr 2021 (8 months)

Installed fiber optic cable for residential estates, mounting, trenching, and boring over 250,000 feet of cable. Maintained inventory reports on 500+ pieces of equipment with 97% accountability and trained new technicians.

Fiber Optic Installation Splicing Quality Assurance Troubleshooting Inventory Management Training

Lead Self Checkout Cashier

HEB

Nov 2019 - May 2020 (6 months)

Monitored 8 self-checkout systems, assisting customers with scanning, alcohol sale regulations, price disputes, and concerns. Maintained cash control and trained 4 new hires in a fast-paced environment.

Customer Service Cash Handling Training Attention To Detail Problem Solving