Robert Sorensen
@robertsorensen
Quality Improvement Specialist at Liberty Mutual auditing claim handling and compliance to improve consistency and business outcomes.
United StatesWhat I'm looking for
At Liberty Mutual, I conduct quality audits and operational reviews of claim handling, documentation, and compliance. I identify trends and recurring gaps, then present recommendations to leadership and partner teams to support process improvements.
Previously at Liberty Mutual, I handled complex catastrophe claims and reviewed coverage, documentation, and regulatory requirements. As a Claims Resolution Representative II, I applied state statutes, negligence law, policy language, and claim facts to make defensible coverage and liability decisions.
Earlier, I managed personal-lines accounts and evaluated commercial risks across agency roles. At Liberty Mutual, I built client and referral relationships through consultative needs analysis and coverage recommendations; my experience also includes agency operations, sales, and insurance quality improvement.
Experience
Work history, roles, and key accomplishments
Conducts quality audits and operational reviews of claim handling, documentation, and compliance; identifies trends and risk indicators. Presents findings and recommendations to leadership to support process improvements and quality performance.
Handled complex catastrophe claims with disciplined coverage review, documentation quality, regulatory awareness, and proactive communication in a high-volume environment.
Applied state statutes, negligence law, policy language, and claim facts to make consistent, defensible coverage and liability decisions. Designated High Value Member Claim Handler.
Built client and referral relationships through consultative needs analysis, coverage recommendations, presentations, and disciplined follow-up supporting retention and long-term growth.
Personal Client Account Manager
Agency Administrators
Jan 2017 - Dec 2019 (2 years 11 months)
Managed personal-lines books of business, policy changes, renewals, retention, coverage service, and carrier/client relationships.
Senior Producer
1 & Done Insurance Agency
Jan 2016 - Dec 2017 (1 year 11 months)
Managed personal-lines books of business, policy changes, renewals, retention, coverage service, and carrier/client relationships.
Managed personal-lines books of business, policy changes, renewals, retention, coverage service, and carrier/client relationships.
Education
Degrees, certifications, and relevant coursework
Robert hasn't added their education
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United StatesAuthorized to work in
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