PBPeter Bell
@peterbell
Dedicated customer service professional with a strong sales background.
JamaicaWhat I'm looking for
I am a punctual and adaptable individual who thrives in dynamic environments. My tactile learning style allows me to quickly master tasks and objectives, ensuring that I not only meet but exceed expectations in every role I undertake. I take pride in my ability to connect with customers and provide exemplary service, which has been a consistent theme throughout my career.
With experience spanning various customer service roles, I have honed my skills in problem-solving and communication. From my early days as a Customer Service Agent at Caterers In Motion to my recent position as a Chat Support Specialist at HGS, I have developed a comprehensive understanding of customer needs and how to address them effectively. My ability to upsell products and services while maintaining high customer satisfaction has contributed to my success in sales and technical support roles.
I am eager to bring my expertise in customer relations and my commitment to excellence to a new opportunity where I can continue to grow and make a positive impact.
Experience
Work history, roles, and key accomplishments
Chat Support Specialist, Lynk
HGS
May 2023 - Present (2 years 1 month)
Assisted clientele with their Lynk digital wallet transactions. Submitted bug reports and technical defects while using the Lynk wallet with ABMs, and fixed or escalated app-related issues. Tested and found solutions to issues relating to the app.
Sales Professional
HGS
Jun 2020 - Present (5 years)
Confirmed customer account information when transferred from various utility companies. Convinced customers to place cable, internet, and telephone service orders. Created leads for gas, home security, and movers services when availability was confirmed.
Customer Service Representative
Kall's Group Of Companies Ancestry
Jan 2020 - Present (5 years 5 months)
Assisted customers in various ways with their Ancestry account and family tree, handling both simple and complex inquiries. Provided efficient and timely support to ensure customer satisfaction.
Technical Support Representative
Alorica
Sep 2019 - Present (5 years 9 months)
Obtained client information by answering telephone calls or responding to chats, interviewing clients, and verifying provided information. Informed clients by explaining procedures, answering questions, providing information, and resolving issues.
DGS Sales Representative
IBEX
Mar 2019 - Present (6 years 3 months)
Sold cable, internet, telephone, and mobile phone services to customers. Created leads for home security services.
Technical Support Representative
Conduent
May 2018 - Present (7 years 1 month)
Assisted customers by diagnosing device issues using advanced step-by-step procedures. Directed customers to the correct department based on their issue and booked appointments for device check-outs at mobile tech stores.
Account Associate
VXI Jamaica Ltd
Jul 2017 - Present (7 years 11 months)
Accomplished sales and organizational missions by completing related results and goals. Conducted proactive consultative needs analysis for new and existing customers, developing product solutions and upselling services. Provided quality customer service, information, and complaint resolution.
Customer Service Representative
Conduent
Aug 2016 - Present (8 years 10 months)
Provided world-class customer service to customers and clients through emails and voice calls. Found fixes for simple and complex customer issues while educating customers and consistently met company goals and targets.
Customer Service Agent
Caterers In Motion
Sep 2015 - Present (9 years 9 months)
Ensured exemplary service in all forms, responding to simple complaints or inquiries from customers. Made independent decisions when needed to resolve customer issues effectively.
Education
Degrees, certifications, and relevant coursework
Tarrant High School
High School Diploma, General Studies
Grade: CXC
Completed secondary education and obtained CXC qualifications. Focused on a broad curriculum to prepare for future academic or professional pursuits.
Availability
Location
JamaicaAuthorized to work in
Job categories
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