At My Derma Dream, I handled customer inquiries and resolved issues with a professional, empathetic approach. I used probing questions to understand customers’ situations and recommend a solution or product.
I also supported and closed sales conversations, guiding customers from inquiry to purchase decision. I logged interactions in CRM and help-desk systems and kept customer information confidential.
At Captrends Marketing Agency, I generated $240,000+ in closed revenue through high-ticket sales consultations, with an approximately 27% close rate on attended calls. I closed 40+ deals across 200+ sales calls.
I negotiated terms and handled objections through discovery, qualification and closing conversations. Consistent pre-call follow-up helped achieve an approximately 75% appointment show rate, and I tracked prospects, call outcomes and follow-ups in CRM.
