Open to opportunities

Luis Ontiveros

@luisontiveros

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Customer Success Specialist with a passion for client satisfaction.

Estonia

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What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.

As a dedicated Customer Success Specialist with extensive experience in global operations, I have successfully managed B2C sales and account management, ensuring exceptional service delivery across multiple platforms. My role at Selina Hospitality has allowed me to act as a brand champion, advocating for client needs and fostering strong relationships that enhance brand loyalty and engagement.

With a background in hospitality and community management, I excel in creating welcoming environments and providing tailored support to diverse clientele. My multilingual communication skills enable me to connect with clients from various backgrounds, ensuring their experiences are seamless and enjoyable. I am committed to continuous improvement and proactive problem-solving, always striving to exceed client expectations and drive satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Success Specialist

Selina Hospitality

Apr 2022 - Sep 2023 (1 year 5 months)

As a Customer Success Specialist, I managed B2C global sales and account management operations, providing exceptional after-sale customer assistance and ensuring high levels of client satisfaction. I acted as a brand advocate and established remote multilingual communication with operational teams to enhance the customer experience.

Customer Success B2C Sales Account Management Communication Customer Satisfaction Brand Communications Problem Solving Time Management

Front-Desk Operations Specialist

Casa Angel Youth Hostel

Jun 2021 - Apr 2022 (10 months)

Managed guests’ reservations and provided bilingual support to national and international clients. I coordinated outsourced services and facilitated training for new front desk agents to ensure a smooth guest experience.

Bilingualism Customer Service Training Client Experience Coordination Communication Problem Solving

Junior Community Manager

Youth For Understanding

Aug 2020 - May 2021 (9 months)

Engaged in community management by fostering a welcoming atmosphere for guests, organizing social events, and enhancing guest satisfaction through proactive engagement and support.

Community Management Events Customer Engagement Communication Team Collaboration Problem Solving Advocacy

Executive Assistant (Internship)

YFU MX

Jul 2019 - Jul 2020 (1 year)

Supported business administration and front desk operations, ensuring a seamless experience for guests while maintaining online reservation platforms and coordinating tasks with other teams.