Perry Bennett
@perrybennett
Customer service and technical support professional focused on fast, accurate resolutions.
HondurasWhat I'm looking for
I’m a dedicated and adaptable professional committed to delivering excellence in every role. I thrive in fast-paced environments, consistently meeting deadlines while maintaining attention to detail.
Across customer-facing roles, I’ve supported customers through activation and activation-related service, payment processing, upselling new services, and troubleshooting issues. At Alorica Latam, I provided customer technical support, troubleshot technical issues, delegated tasks to technicians, upgraded service packages, processed cancellations, and handled payment transactions.
Before that, I worked as a Slot Attendant for Norwegian Cruise Line Casino, where I helped players understand slot machine features and answered questions. I also handled cash floats and reloading, processed hand-paid jackpots and hopper fills per policy, performed minor troubleshooting, and logged jackpots, fills, complaints, and suspicious activity.
I balance customer empathy with operational discipline, and I continually invest in professional development. My training includes STCW (Basic Safety, firefighting, survival craft, medical first aid, crowd management, security awareness, and MARPOL environmental awareness), along with ITLA Electrical Technician work in installation, maintenance, troubleshooting, testing, and documentation.
Experience
Work history, roles, and key accomplishments
Customer Service Activation Agent
Concentrix LATAM
Provided customer service for service activation and completed payment processing to support customer onboarding. Supported revenue growth by upselling new services and handling customer requests with clear communication and attention to detail.
Casino Slot Attendant
Norwegian Cruise Line
Assisted casino guests with slot machine features, promotions, and loyalty programs while maintaining accurate logs of jackpots, fills, complaints, and suspicious activity. Handled cash floats and refiled machines, and performed minor troubleshooting for common machine issues in line with casino policies and ship safety procedures.
Sales Agent
Allied Global LATAM
Supported customers with hotel bookings and provided ongoing customer service throughout the booking process. Managed cancellations and customer requests while assisting with sales-related support and payment transactions.
Customer Service Tech Support
Alorica LATAM
Delivered technical support by troubleshooting customer issues and coordinating with technicians by delegating tasks. Improved retention and upgrades by upselling products/services, upgrading service packages, and processing order cancellations and payment transactions.
Education
Degrees, certifications, and relevant coursework
Marina Mercante STCW
STCW Basic Safety Training (Certification), STCW Basic Safety Training
Activities and societies: Fire prevention/firefighting; survival craft & rescue boats; fast rescue boats; medical first aid/medical care; crowd management; security awareness; designated security duties; environmental awareness (MARPOL).
Completed STCW Basic Safety Training covering fire prevention and firefighting, survival craft and rescue procedures, medical first aid, crowd management, security awareness, and environmental awareness.
Availability
Location
HondurasAuthorized to work in
Salary expectations
Job categories
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