JUJohan User
@johanturcios
Dedicated customer support specialist with a passion for quality care.
HondurasWhat I'm looking for
I am a fast learner and highly organized individual dedicated to providing quality care and ensuring ultimate customer satisfaction. My commitment to helping others aligns with the mission of any company I work for. With a background in customer service and a recent focus on quality assurance engineering, I am always ready for new challenges.
Throughout my career, I have gained valuable experience in various roles, including Customer Support Specialist II at PartnerHero and Customer Service Rep Tier 2 at Allied Global. My responsibilities included providing friendly support, managing customer inquiries, and collaborating with teams to improve processes. I have also worked as an Amusement Attendant, where I ensured safety and enjoyment for customers in a fast-paced environment.
Experience
Work history, roles, and key accomplishments
Amusement Attendant
Reithoffer Shows
Sep 2024 - Nov 2024 (2 months)
Operated and maintained mobile amusement rides in a fast-paced environment. Assisted in the setup and teardown of rides, ensuring safety and compliance with standards. Collaborated with team members for efficient operations.
Amusement Attendant
Rainier Amusements
Apr 2024 - Sep 2024 (5 months)
Managed carnival game stations, engaging customers and ensuring a fun experience. Set up and dismantled game booths, monitored safety protocols, and maintained equipment functionality.
PAProvided friendly support to customer inquiries via tickets, tracked common pain points, and collaborated with leadership to document articles and improve processes.
Customer Service Rep Tier 2
Allied Global
Jan 2018 - Aug 2019 (1 year 7 months)
Answered customer concerns via calls, provided troubleshooting instructions, assisted with web orders, and managed sensitive information according to company policies.
Education
Degrees, certifications, and relevant coursework
TripleTen
Bootcamp, Quality Assurance
2024 - 2025
Participating in a bootcamp focused on QA Engineering, developing skills in quality assurance, testing methodologies, and software development processes.
UHUniversidad Nacional Autónoma de Honduras
Bachelor of Dentistry, Dentistry
2015 - 2021
Pursued a degree in Dentistry, gaining knowledge and skills in oral health, patient care, and dental procedures.
Liberty Bilingual School
High School Diploma, General Education
2013 - 2014
Completed high school education with a focus on bilingual studies, preparing for further academic and professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Salary expectations
Social media
Job categories
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