Open to opportunities

Alfredo Rene

@alfredorene

Message

Customer service professional with 2+ years in billing, scheduling, and CRM-supported account support.

Honduras

Message

What I'm looking for

I’m looking for a fast-paced customer-facing role where I can use CRM, billing support, and accurate data entry to solve problems, schedule confidently, and collaborate with a supportive team.

I’m a customer service professional with 2+ years of experience supporting customers through account management, billing issues, and medical appointment scheduling. I thrive in fast-paced, high-pressure environments and bring strong multitasking, accuracy, communication, and teamwork to every interaction.

At Alorica, I supported customers with account management via CRM systems, assisted with billing issues, scheduled appointments, and translated for clients in English and Spanish. Previously, at Agencia Hondureña de Aeronáutica Civil (AHAC), I provided billing and document management support for multiple airlines and private aviation clients and handled data entry tasks across those accounts.

Experience

Work history, roles, and key accomplishments

Customer Service Rep

Alorica

Oct 2024 - May 2026 (1 year 7 months)

Supported customers using CRM systems, resolved billing issues, and scheduled client appointments. Provided English-Spanish translation to help clients communicate effectively.

Customer Service CRM Management Billing Support Appointment Scheduling Data Entry English Spanish Translation Problem Solving Multitasking

IT Assistant

Agencia Hondureña de Aeronáutica Civil (AHAC)

Sep 2023 - Sep 2024 (1 year)

Provided billing and document management support for multiple airlines and private aviation clients. Completed data entry tasks to maintain accurate records and support daily operations.

Billing Support Document Management Data Entry Record keeping Accuracy Time Management Customer Support