At American Auto Shield, I adjudicate auto and home warranty claims, reviewing diagnostics, determining causes of failure, verifying coverage, and communicating clear approval or denial decisions.
I began in Auto Warranty handling non-powertrain mechanical failures before transferring to Home Warranty, where I evaluate appliances, electrical systems, plumbing, and other major home components. My work has built a strong foundation in contract interpretation, technical troubleshooting, and high-volume claims management.
Previously, I reviewed Medicare supplement applications at Humana and serviced USAA banking products at Teleperformance. I also led cashier training, reconciliations, returns, and closing procedures as a Head Cashier at Lowe's Home Improvement.
