Penninah Wanjiku
@penninahwanjiku
Customer service representative with strong technical and communication skills.
KenyaWhat I'm looking for
I am a dedicated Customer Service Representative at Zidi Collections, where I strive to make every customer's purchasing journey seamless and enjoyable. My role involves guiding customers through their orders, providing tailored product recommendations, and resolving technical issues with ease. I take pride in my ability to listen actively and transform customer feedback into actionable improvements, ensuring loyalty and satisfaction.
Previously, I gained valuable experience as an Attache at Nairobi City County, where I honed my technical skills in software installation, computer repair, and network troubleshooting. My background also includes an attachment at Almasi Bottlers Limited, where I worked on biometrics systems, CCTV installations, and hardware maintenance. I am currently pursuing a degree in Business and Information Technology, which complements my practical experience and enhances my problem-solving abilities.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Zidi Collections
Apr 2024 - Present (2 years 2 months)
As a Customer Service Representative, I guide customers through their purchasing journey, provide tailored product recommendations, and resolve technical issues. I ensure customer satisfaction by managing order tracking, returns, and feedback, while also engaging customers with educational content and upselling opportunities.
Attache
Nairobi City County
Sep 2023 - Nov 2023 (2 months)
In my role as an Attache, I was responsible for installing and updating software, maintaining hardware, and troubleshooting network systems. I also provided user support and managed database designs using MySQL.
Attache
Almasi Bottlers Limited
Jan 2020 - Apr 2020 (3 months)
During my attachment at Almasi Bottlers, I conducted biometrics system checks, installed and configured CCTV systems, and performed network troubleshooting. I also handled hardware repairs and software installations.
Education
Degrees, certifications, and relevant coursework
Kiriri Women’s University of Science and Technology
Degree, Business and Information Technology
2021 -
Grade: Second Class Honours, Upper Division
Kiriri Women’s University of Science and Technology
Diploma, Information and Communication Technology
2019 - 2020
Grade: Credit
Kangubiri Girls’ High School
Kenya Certificate of Secondary Education, Secondary Education
2015 - 2018
Ndiriti Primary School
Kenya Certificate of Primary Education, Primary Education
2005 - 2011
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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