AMAdam Muoki
@adammuoki
Experienced Customer Support Specialist and Network Technician.
KenyaWhat I'm looking for
As a Network and Systems Technician with over five years of hands-on experience, I have demonstrated a strong commitment to finding innovative solutions to IT challenges across various platforms, including Windows, Mac OS, and Linux. My journey in the IT field has been largely self-driven; I pursued and completed my A+, N+, and CIOS certifications online, showcasing my dedication to continuous learning and professional growth. My experiences have equipped me with robust problem-solving abilities and a keen eye for detail.
Additionally, my time spent working as a Customer Support Specialist has enhanced my technical support and customer service skills. I have utilized various software tools such as Microsoft Dynamics 365, Teams, and Zendesk to efficiently resolve customer inquiries and complaints. My specialization in customer support has allowed me to develop exceptional communication skills and the ability to handle complex customer issues efficiently, ensuring a positive customer experience. Looking ahead, I aim to diversify my skills further and eventually become an auditor, achieving the CISA certification.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
CCI Call Center
Jan 2023 - Jan 2025 (2 years)
As a Customer Support Agent, I utilized various communication tools to manage customer inquiries and complaints, improving customer satisfaction and reducing escalations. I streamlined order processing and maintained customer records, enhancing service delivery and retention.
Network Technician & Sales Executive
Salt Fields Company Limited
Sep 2021 - Sep 2022 (1 year)
In my role as a Network Technician, I configured network devices and conducted system installations, improving network uptime and reducing downtime. I also developed documentation for network performance, enhancing troubleshooting efficiency.
Inventory Control Specialist
Mully Empire Logistics LTD
Oct 2018 - Nov 2020 (2 years 1 month)
As an Inventory Control Specialist, I maintained accurate inventory records and implemented control procedures, improving overall efficiency and stock availability. I coordinated with departments to forecast inventory needs.
IT Technician
C.M. Muoki & Advocates
Jan 2016 - Jan 2018 (2 years)
As an IT Technician, I implemented network security measures and provided technical support, enhancing system uptime and productivity. I conducted regular maintenance and troubleshooting for hardware and software issues.
Education
Degrees, certifications, and relevant coursework
Aga Khan Academy
O Levels, General Education
Completed O Levels, demonstrating foundational knowledge and skills in various subjects.
Rusinga School
A Levels, General Education
Completed A Levels, focusing on advanced studies that prepared for higher education and professional development.
ShangTao Media Arts College
Certificate in Graphic Design, Graphic Design
Earned a Certificate in Graphic Design, acquiring skills in visual communication and design principles.
CompTIA Tech Career Academy
Certifications, Information Technology
Completed A+, N+, and CIOS certifications, demonstrating proficiency in IT fundamentals and network management.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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