Open to opportunities

Eunice Munubi

@eunicemunubi

Message

Customer support professional specializing in virtual and in-person assistance.

Kenya

Message

What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I am an international customer support professional with extensive experience in virtual store assistance, in-person support, and voice representation. My career has been marked by a commitment to building strong customer relationships and driving sales through effective up-selling techniques. I thrive in dynamic environments where I can leverage my skills to enhance customer experiences and contribute to business growth.

Throughout my career, I have successfully led teams and managed customer interactions across various channels, including phone, email, and live chat. My ability to educate customers on product features and benefits has consistently resulted in increased customer satisfaction and loyalty. I am passionate about problem-solving and continuously seek to refine sales strategies based on customer feedback, ensuring that I meet and exceed sales targets while providing exceptional service.

Experience

Work history, roles, and key accomplishments

Current

ISI Outbound Qualifier

Current

Call Experts U.S.A

Jul 2025 - Present (1 month)

Recognized potential sales opportunities during customer interactions and converted inquiries into actual sales or generated leads for future business. Monitored market trends and competitor activities to identify sales opportunities.

Lead Generation Sales Market Analysis Customer Relationship Management Business Development

In-store Customer Service Representative | Team Leader

Chapacopy

Jan 2025 - Present (7 months)

Led a team in providing in-store customer service, ensuring product knowledge and effective up-selling and cross-selling. Attended to customer inquiries through various channels and resolved issues efficiently.

Customer Service Team Leadership Product Knowledge Upselling Cross Selling Customer Feedback

Call Center Representative

CCI Global

Oct 2024 - Present (10 months)

Maintained a positive and professional attitude while responding promptly to customer inquiries through voice and chat channels. Processed orders, forms, and requests while keeping detailed records of customer interactions.

Customer Service Chat Support Order Processing CRM Customer Satisfaction Virtual Store Assistance

In-store Customer Support Representative | Team Captain

Nugabest

Jan 2021 - Present (4 years 7 months)

Lead Generation Sales Market Analysis Customer Feedback Team Leadership

Customer Support Agent | Team Captain

CloudFactory

Jan 2019 - Present (6 years 7 months)

Provided customer support by ensuring product knowledge and accuracy in processing. Communicated and coordinated with colleagues to ensure customer satisfaction and improve service efficiency.

Customer Support Product Knowledge Data Entry Communication Customer Satisfaction Process Improvement

Technical Assistant

Nairobi City County

Mar 2016 - Present (9 years 5 months)

Installed various software including MS Office, Windows XP, and Linux, and performed repairs on computers and printers. Troubleshot hardware and software issues, and managed network installations and maintenance.

Installation System Configuration Technical Support

Education

Degrees, certifications, and relevant coursework

Zetech University

Diploma, Information Technology

Studied Information Technology, gaining foundational knowledge in various aspects of IT. Developed skills in software installation, hardware repair, and network troubleshooting.