Beatrice Mong'are

I am a dedicated and results-driven Customer Service Professional with a proven track record of delivering exceptional customer experiences. My expertise lies in conflict resolution, communication, and process optimization, which has enabled me to manage high-volume inquiries effectively while improving customer satisfaction. I am committed to fostering customer loyalty through effective problem-solving and empathetic interactions.

In my recent role at Clipboard Health, I successfully on-boarded new customers and developed strategies to enhance customer retention. I acted as a liaison between customers and the company, addressing product improvements and resolving technical issues promptly. My efforts led to a 95% customer satisfaction score while managing over 50 inquiries daily. Additionally, I implemented new ticketing systems that reduced response times by 30% and trained new team members on CRM tools and best practices.

Previously, as a Customer Service Representative at Watu, I provided solutions and built productive relationships with customers, maintaining a satisfaction score of over 90%. I also contributed to team efficiency by training junior staff and creating knowledge base articles that reduced support tickets significantly. My commitment to continuous learning and helping others drives my passion for customer service excellence.