tiffany Kyengo
@tiffanykyengo
I support airline customers, resolve inquiries, and apply software engineering and IT support skills.
KenyaWhat I'm looking for
I'm supporting passengers at American Airlines by resolving inquiries and complaints, sharing flight information, and assisting with bookings and itinerary changes.
I've also provided IT support at Zetech University, including CCTV and software installation, data entry, WiFi troubleshooting, and lab assistance. My sales experience strengthened my client communication, negotiation, and relationship-building skills.
Experience
Work history, roles, and key accomplishments
Resolved passenger inquiries and complaints efficiently and respectfully. Provided accurate information about flight schedules and services offered, and assisted customers with flight bookings and itinerary changes.
IT Attachment
Zetech University
Jan 2025 - Present (1 year 9 months)
Installed CCTV cameras, performed data entry, installed software for students, assisted students in labs and at the front office, and fixed WiFi issues.
Sales Representative
Trinity Sounds
Found potential clients, met with them to explain products, negotiated with clients, and built trust among clients.
Education
Degrees, certifications, and relevant coursework
Zetech University
Diploma in Software Engineering, Software Engineering
Pursued a Diploma in Software Engineering at Zetech University, completing in 2025.
St Francis Girls Mang'u
High School Diploma, High School
Completed high school education at St Francis Girls Mang'u in 2022.
The Jalyn School
Primary School Certificate, Primary School
Completed primary school education at The Jalyn School in 2018.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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