Open to opportunities

Pedro Esteves

@pedroesteves

Message

Multilingual data annotation and AI operations enthusiast.

Spain

Message

What I'm looking for

I am looking for opportunities that allow me to leverage my multilingual skills and passion for AI, in a collaborative environment that values innovation and ethical practices.

I am a detail-oriented professional with a strong background in customer operations, digital workflows, and AI-based systems. As a native Portuguese speaker fluent in Spanish and English, I have extensive experience in high-volume content moderation and CRM platforms. My analytical thinking and emotional intelligence enable me to maintain data quality in fast-paced annotation environments.

Currently, I serve as a Senior Community Manager at Telus International in Barcelona, where I review and moderate community-generated content to ensure compliance with guidelines and regulations. I handle over 1,000 user content reviews weekly, collaborating with AI testers to improve moderation tools and identify emotional blind spots. My passion lies in supporting AI development through meticulous labeling and multilingual insights.

Experience

Work history, roles, and key accomplishments

Senior Community Manager

Telus International

Jan 2019 - May 2025 (6 years 4 months)

Reviewed and moderated community-generated content, including text, images, video, and audio, to ensure compliance with community guidelines and regulations. Handled over 1,000 user content reviews weekly, consistently upholding global standards across various platforms. Collaborated with AI testers to enhance moderation tools by identifying and addressing emotional blind spots.

Content Moderation Community Management CRM Tools Data Quality Prompt Engineering

Passenger Service Agent

Jet2.com and Jet2holidays

Jun 2018 - Nov 2018 (5 months)

Responsible for welcoming customers and assisting them throughout their airport experience, providing a warm, multilingual check-in service. Issued boarding passes and ensured strict compliance with all safety procedures for passengers. Handled inquiries from over 200 Iberian passengers daily, achieving a 95% satisfaction rating and contributing to flawless on-time departures.

Customer Service Multilingual Communication Passenger Assistance Compliance Problem Solving On Time Departures Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Instituto de Emprego e Formação Profissional

Professional Diploma, Computer Programming

Grade: MBO qualification level 4

Completed a professional program focused on computer programming, gaining foundational knowledge and practical skills in the field. Achieved an MBO qualification level 4 diploma.