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Pearl Fagbohoun

@pearlfagbohoun

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Bilingual Customer Success Manager with 7 years of experience.

Benin

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What I'm looking for

I am looking for a role that values customer success, offers growth opportunities, and fosters a collaborative culture.

I am a Bilingual Customer Success Manager with over 7 years of experience excelling in customer-facing roles. My expertise lies in delivering exceptional client onboarding, retention, and growth strategies across international markets. I am skilled in managing cross-departmental projects and aligning business goals with tailored customer solutions, ensuring long-term success.

Throughout my career, I have demonstrated a strong ability to analyze account health metrics and implement strategies that prevent churn while enhancing customer satisfaction. I am known for fostering strong relationships with key stakeholders through clear communication and impactful presentations. My self-driven mindset allows me to thrive in fast-paced environments, ensuring that priorities are met with minimal supervision.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Lead

Current

Rightcom

Nov 2020 - Present (4 years 6 months)

Oversee customer success functions, leading a team to deliver exceptional service to 60+ enterprise clients. Measure and track client satisfaction metrics, utilizing feedback to strengthen relationships and improve service. Achieved significant improvements in customer satisfaction and revenue growth through strategic initiatives.

Customer Onboarding Customer Retention Project Management Data Analysis Relationship Building Leadership Process Optimization Customer Advocacy Business Intelligence Predictive Analysis

Current

Customer Success Lead

Current

Rightcom

Jan 2021 - Present (4 years 4 months)

Oversee customer success functions, leading a team to deliver exceptional service to over 60 enterprise clients. Measure client satisfaction through surveys and utilize feedback to improve relationships and service delivery.

Customer Onboarding Customer Retention Project Management Account Management Relationship Building Data Analysis Leadership Customer Advocacy Process Optimization Quality Assurance

Account Manager

Rightcom

Oct 2020 - Jan 2021 (3 months)

Responsible for growing market presence as the sole English-speaking account executive. Conducted sales presentations and tracked account activities to maximize customer experience.

Sales Strategy Customer Engagement Account Management Data Analytics Presentation Skills Relationship Building Market Research CRM Software Communication Team Collaboration

Customer Success Associate

Rightcom

Nov 2019 - Sep 2020 (10 months)

Onboarded and trained new customers, developing long-term success plans and addressing service issues. Collaborated with sales and product teams to minimize client attrition and ensure high satisfaction.

Customer Onboarding Customer Service Data Analysis Relationship Management Training Communication Skills Problem Solving Team Collaboration

Account Manager

Rightcom

Sep 2020 - Jan 2021 (4 months)

Served as the sole English-speaking account executive, responsible for growing market presence and maximizing customer experience. Conducted sales presentations and tracked account activities to enhance client engagement.

Sales Strategy Customer Engagement Data Analytics Account Management Presentation Skills Relationship Building Market Research CRM Software

Founder and Manager

Pearl and Curlz

Jan 2016 - Jan 2021 (5 years)

Founded and operated a boutique natural hair product company, employing customer engagement strategies to build a client base and utilizing digital marketing to enhance brand presence.

Digital Marketing Customer Engagement Brand Development Social Media Management SEO Market Research Customer Relationship Management Networking Product Development

Founder and Manager

Pearl and Curlz

Jan 2016 - Jan 2021 (5 years)

Founded and operated a boutique natural hair product company, employing customer engagement strategies to build a client base and establish a social media presence.

Customer Engagement Social Media Marketing SEO Product Development Market Analysis Networking Brand Management Customer Relationship Management Sales Strategy

Customer Success Associate

Rightcom

Nov 2019 - Oct 2020 (11 months)

Onboarded and trained new customers, developed long-term success plans, and collaborated with sales and product teams to minimize client attrition and ensure high satisfaction.