Open to opportunities

yazid alaofary

@yazidalaofary

Results-driven sales and marketing professional with 3+ years driving lead management, closing strategies, and team performance.

Benin

Message

What I'm looking for

I’m looking to join a well-structured, well-organised company where I can grow as a sales professional, lead targets and KPIs, and use my closing strategies and customer support experience to deliver measurable results.

I’m a dynamic, results-oriented Marketing Manager and sales development representative with over 3 years of experience in customer services and sales development. I fluently speak French, English, and Spanish, and I bring a rigorous, perfection-obsessed approach to closing deals by determining the client’s pain point through strategies like SPIN selling and gap selling.

In my recent role as Sale Group Team Leader at Novico Inc (Cotonou, Benin), I set daily, weekly, and monthly targets, manage leads for my own goals with appointment setting and closing, track team KPIs, analyze performance, and adjust strategy. Previously at Concentrix Bénin, I supervised a team of 7 agents—coaching weekly, supporting customer service, and handling appointment setting for new prospects and follow-ups for loyal clients, and earlier I served as Office Manager at New York Sleep Disorder Center, overseeing clinical/administrative operations and hiring.

Experience

Work history, roles, and key accomplishments

Current

Sales Group Team Leader

Current

Novico Inc

Jan 2026 - Present (5 months)

Set daily, weekly, and monthly targets, managed leads for appointment setting and deal closing, and tracked team KPIs to adjust sales strategy. Lead a sales team focused on identifying client pain points and executing closing strategies.

Lead Management Appointment Setting Closing Strategy KPI Tracking Performance Analysis Team Leadership French English Spanish

Technical Support Supervisor

Concentrix

Jan 2024 - Jan 2026 (2 years)

Supervised a team of 7 agents providing customer support and assistance, delivering weekly coaching to improve performance. Supported new prospect appointment setting and followed up with loyal clients.

Customer Support Appointment Setting Performance Monitoring Communication

Office Manager

New York Sleep Disorder Center

Jan 2015 - Jan 2018 (3 years)

Supervised clinical and administrative operations, including hiring new staff across physicians and nurses. Managed end-to-end administrative tasks to support clinic workflow and service delivery.

Clinical Administration Office Management Hiring Administrative Coordination Team Supervision Workflow Management