Looking for a job

Vanessa Huchard

@vanessahuchard

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Experienced marketing professional willing to transition into Customer Suport.

Benin

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What I'm looking for

I’m looking for a role where I can help customers solve problems, communicate effectively, and contribute to smooth and positive experience. I value growth, teamwork, and opportunities to develop new skills.

With my background in marketing and customer service as an online business owner, I’m excited to make a real and meaningful impact in a support-focused role.

As a seasoned profesional with a solid foundation in marketing and entrepreneurship, I'm now pivoting toward a dynamic role as a Customer Support Agent, where I can leverage my strong communication, problem-solving, and organizational skills to deliver top-tier client experiences.

With over four years in the Marketing and Communication Department of a commercial bank and two years as the owner of an e-commerce business targeting the French market, I’ve honed a client-centric approch built on empathy, responsiveness and attention to detail. At BIIC (formerly BAIC), I led diverse communication initiatives, managed email correspondance, and organized client-facing events—experiences that sharpened my ability to handle inquiries with professionalism and care.

In 2023, I ran Fit By Vannie Ltd, a Shopify-based online store where I single-handedly managed product launches, created SEO-optimized content, and handled customer service via email and phone. This hands-on role taught me the importance of timely, thoughtful support and solidified my decision to transition into a customer-focused role full time.

I hold a Master’s in Marketing from the University of Reims Champagne-Ardennes and have recently completed the “Developing Quality Customer Service Skills” course on Alison. I’m near fluent in English and native in French, proficient with Microsoft Office and Google Workspace.

Driven by a desire to support, inform, and delight customers, I’m now seeking new opportunities in Customer Support, where I can make a real impact in building trust and loyalty.

Experience

Work history, roles, and key accomplishments

Director

Fit by Vannie LTD

Feb 2023 - Jan 2025 (1 year 11 months)

I was running an online retail business on Shopify (fitness niche) for the French market. I personalized the Shopify theme to my brand. I did SEO keywords research with SemRush. I wrote more than 40 product descriptions and designed GIFs and 5 images per product with Canva. I launched more than 12 Meta Ads campaigns to promote sales and conducted Meta Ads campaigns' results analysis (KPI).

Canva Meta Ads Shopify Ecommerce ECommerce Platforms eCommerce Management Administrative Work SEO SEMrush

Marketing Agent

BIIC (ex BAIC)

Oct 2015 - Oct 2019 (4 years)

Managed communication and marketing campaigns. Conceived communication briefs for advertising agencies. Wrote procedures. Assured effective delivery of emails to internal recipients. Carried out a satisfaction survey and reported results. Carried out email and SMS campaigns. Organized a promotional event for the Sales Team. Launched and managed the company’s LinkedIn page, scheduling initial posts

Marketing Campaigns Email Marketing SMS Marketing Communication Content Writing Survey Design Data Reporting

Tresury Agent

ORABANK BENIN

Sep 2011 - Apr 2012 (7 months)

Took part in the elaboration of the daily position of accounts.
Elaborated various reportings to the Central Bank (BCEAO).

Microsoft Excel Data Analysis Reporting Finance Banking Financial Analysis

Intern

ECOBANK BENIN LIMITED

Apr 2009 - Oct 2009 (6 months)

Served in the Corporate Banking, Multinational and Regional Corporates Service
Conceived and followed up on the disbursement tickets (loans, guarantees, pledges of submission)
Followed up on transfer orders and foreign exchange authorizations

Data Analysis Data Entry Analytical Skills Finance Banking Follow Up Activities

Intern

Banque Centrale des Etats de l'Afrique de l'Ouest

May 2008 - Sep 2008 (4 months)

Served in the Credit Institutions and Microfinance Department
Worked with the «Accords de classement» in house application
Did financial analysis

Financial Analysis

Intern

SOCIETE GENERALE BENIN

May 2006 - Jun 2006 (1 month)

Assisted the Receptionist
Welcomed and guided customers
Informed customers about products and services

Receptionist Duties Customer Support Customer Service

Marketing Intern

ASGA Maintenance Informatique

Mar 2003 - Jun 2003 (3 months)

Developed a comprehensive customer database using Outlook and Access, significantly enhancing data management efficiency. Designed a compelling advertising brochure with Publisher. Supported marketing initiatives through data organization and material creation.

Customer Management Outlook)Data Management Marketing Support Advertising

Media Intern

Standard and Poor’s Fund Services

Jan 2002 - Feb 2002 (1 month)

Developed an efficient customer database using Excel, which improved data retrieval speed. Collected emails of key prospects through phone outreach.

Microsoft Excel Prospecting Cold Calling Data Collection Media

Education

Degrees, certifications, and relevant coursework

Alison

Certificate, Customer Service

2023 - 2023

Completed a course focused on developing high-quality customer service skills. Gained expertise in enhancing customer satisfaction and loyalty.

University of Reims Champagne Ardennes

Master's degree, Marketing

2001 - 2003

Obtained a Master’s degree in Marketing, focusing on advanced marketing strategies and management. Specialized in Sciences de Gestion Option Marketing.

University of Reims Champagne Ardennes

Bachelor's degree, Economics

1999 - 2001

Earned a Bachelor’s degree in Economics, providing a strong foundation in economic principles and management. Completed the DEUG Economie et Gestion program.

Lycée Français of Cotonou

Baccalauréat Scientifique (Bac S), Biology

1998 - 1999

Completed the Baccalauréat in Biology, with a specialization in SVT (Sciences de la Vie et de la Terre). This provided a strong scientific foundation.