At Vipp, I work as a Responsable de compte, serving as a first-level contact for client requests and sharing operational reports and weekly performance analyses. I review service quality and propose actions to improve campaign performance.
Before this role, I worked as a Data And Dialing Manager at Vipp, collecting, processing, and analyzing operational data with SQL and Excel, and designing dashboards to track key performance indicators. I began at Vipp as a Conseiller clients, responding to customer requests and resolving problems.
