Open to opportunities

Benjamin John Osiri

@benjaminjohnosiri

Account Management and Customer Success leader driving vendor activation, performance metrics, and conversion growth across West Africa.

Benin

Message

What I'm looking for

I’m looking to grow in a data-driven Account Management / Customer Success role where I can drive vendor activation, improve conversion and SLA performance, enable stakeholders with training, and turn real-world friction into scalable process improvements.

I’m an Account Manager and Customer Success professional with 4+ years driving contractor/vendor engagement, marketplace activation, and cross-functional initiatives across telecom, media, and tech-enabled platforms in West/Central Africa.

I focus on turning frontline friction into measurable improvement. I improved vendor acceptance rates by 35% by identifying root causes of declined work orders, designing proactive re-engagement campaigns, and removing acceptance-to-execution friction.

In my current role at AG Partners – Publicis Communications, I own activation strategy for 50+ vendor partners across multiple markets, boosting proposal conversion by 28% through performance tracking, proactive intervention, and structured enablement resources.

I also bring hands-on execution strength—from managing major telecom campaigns (VoLTE, HBB, Mobile Money, Smartphone Acquisition) to building training resources that reduced vendor drop-off by 22%. My approach is data-driven, bilingual (English/French), and built for scalable processes in ambiguous environments.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

AG Partners – Publicis Communications

Jul 2023 - Present (2 years 10 months)

Drove vendor/partner activation across telecom, FMCG, and corporate accounts, improving vendor acceptance rates by 35% and increasing proposal conversion by 28%. Owned activation strategy for 50+ vendor partners, reducing vendor drop-off by 22% and maintaining 95% SLA compliance through proactive issue resolution.

Vendor Partner Activation Engagement Strategy Root Cause Analysis Conversion Optimization Cross functional Leadership SLA Management

Junior Media & Account Manager

AG Partners – Publicis Communications

Mar 2022 - Jul 2023 (1 year 4 months)

Managed vendor coordination and performance tracking for multi-market campaigns, reducing escalations by 30% via proactive issue resolution. Localized 50+ TV/radio scripts per quarter and reduced approval delays by 25% while tracking 80+ campaign decks and performance reports.

performance reporting Pipeline Management Escalation Management

Junior Media Manager

AG Partners – Publicis Media

Sep 2021 - Mar 2022 (6 months)

Supported marketplace operations and vendor performance optimization by compiling competitor rate data into dashboards for faster strategic decisions. Tracked vendor delivery vs. SLA, managed insertion orders, reported weekly trends, and used CRM tools to maintain accurate prospect/customer records.

SLA Dashboards CRM Data Management Process Improvement

Assistant Project Coordinator

TAAT - Lifeworks Global (IITA)

Jan 2020 - Jun 2020 (5 months)

Provided operational support for agricultural marketplace initiatives by booking virtual youth-forum sessions and sending Zoom links/reminders to 60+ participants. Distributed action-item lists within 24 hours, maintained version-controlled documentation for audit readiness, and delivered bilingual support during workshops for Franco- and Anglophone stakeholders.

Project Coordination Audit Readiness Bilingual Support Version Control