Open to opportunities

Pearl Donkor-Zonu

@pearldonkor-zonu

Message

I resolve pension and insurance customer issues through clear, responsive client support.

Ghana

Message

What I'm looking for

I'm seeking a full-time international remote customer service, customer support, client support, or customer experience role with a global organization. I'm comfortable supporting US and international teams across time zones.

At Hedge Pensions Trust, I support pension clients with contributions, transfers, withdrawals, retirement benefits, account concerns, and online-access issues. I helped reduce pension claims processing time from approximately 12 working days to 3 through stronger coordination, monitoring, and follow-up.

I previously served as the front-desk customer service contact at MiLife Insurance, assisting clients with policy, payment, benefit, and claims enquiries while coordinating updates with Head Office.

I translate complex pension, insurance, and financial information into practical guidance, protect confidential records, and follow customer cases through to resolution across phone, email, digital, and face-to-face channels.

Experience

Work history, roles, and key accomplishments

Volta & Oti Regional Coordinator

Hedge Pensions Trust

Sep 2020 - Mar 2026 (5 years 6 months)

Provided day-to-day customer support to pension clients, handling enquiries, complaints, and account issues while coordinating with internal teams. Contributed to reducing pension claims processing time from approximately 12 working days to 3 working days.