Open to opportunities

Sandra Ayertey

@sandraayertey

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Pension administration and finance professional focused on accurate benefits processing.

Ghana

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What I'm looking for

I seek a role in pension or financial services where I can manage claims and payments, improve operational controls, collaborate across teams, and grow into broader finance or compliance responsibilities.

I am a detail-oriented pension administration and finance professional with hands-on experience in claims processing, member onboarding, and reconciliations across pension platforms. I combine formal business training with fintech and banking certifications to support robust pension operations.

At Glico Pensions and People’s Pension Trust I managed end-to-end claims and retirement benefit processing, performed investigative research for survivors' claims, and maintained daily payment and registration targets to support AUM growth. I have produced weekly and monthly management reports and liaised across compliance, finance, BDM and operations for reconciliations.

My background includes national service and internship roles where I supported finance, procurement, data entry and project administration tasks, contributing to improved records and operational continuity. I have trained new recruits, led voice/IVR support initiatives, and acted as a first point of contact for members seeking pension guidance.

I am self-directed, proactive and analytical with strengths in customer service, withdrawals and payment processing, compliance, and Microsoft Office tools. I aim to bring dependable operations, accurate controls, and strong member relations to a growth-oriented pension or financial services team.

Experience

Work history, roles, and key accomplishments

Current

Claims Officer

Current

Glico Pensions

Review, investigate and validate pension and death claims, process approved disbursements, and resolve post-payment issues while notifying members and maintaining regulatory timelines.

Claims Processing Pension Administration Investigation Customer Service Regulatory Compliance Data Entry

Pension Administration Officer

People’s Pension Trust

Nov 2019 - May 2023 (3 years 6 months)

Managed member data capture, payment processing and reconciliation, processed withdrawals and retirement claims accurately, and produced weekly/monthly reports for management and NPRA submission.

Pension Administration Reconciliations Claims Processing Reporting USSD Payment Checks Excel

Client Service Officer

People’s Pension Trust

Jun 2018 - Oct 2019 (1 year 4 months)

Maintained customer relationships through inbound/outbound engagement, managed appointments, complaints and sales data, and prepared reports and analyses for management review.

Customer Service Data Entry Sales Support Reporting Appointment Management Data Analysis

Sales/Branch Officer

People’s Pension Trust

Jan 2018 - May 2018 (4 months)

Coordinated sales agent collections, validated member registrations and captured bio/financial data, issued statements of accounts and ensured data integrity for pension registrations.

Data Validation Collections Management Reporting Data Integrity Client Onboarding

Finance/Administrative Assistant

Centre for Agriculture and Biosciences International

Sep 2016 - Dec 2017 (1 year 3 months)

Provided administrative and finance support including asset register updates, procurement, project secretarial duties and report/minute preparation for projects and stakeholders.

Administrative Support Finance & Administration Procurement Report Writing Record keeping

Intern

Centre for Agriculture and Biosciences International

Jun 2015 - Aug 2015 (2 months)

Performed data entry for project databases, assisted with petty cash and procurement, and supported administrative tasks including filing and inventory monitoring.

Data Entry Administrative Support Petty Cash Procurement Project Support

Education

Degrees, certifications, and relevant coursework

University of Texas

Investment Analysis

Engaged in investment analyst studies at the University of Texas.

Chartered Global Investment Analyst (CGIA)

Chartered Global Investment Analyst - Level III, Investment Analysis

Pursuing Level III of the Chartered Global Investment Analyst program.

University of Pennsylvania

Diploma, French Language Studies

Completed a Diploma in French Language Studies in July 2021.

Corporate Finance Institute (CFI)

Certificate, Project Budgeting and Scheduling

Completed Budgeting and Scheduling Projects course in September 2020.

University of California, Irvine

Certificate, FinTech

Completed the FinTech: Foundations, Payments and Regulations course in December 2020.

Aggrey Memorial A.M.E. Zion Senior High School

W.A.S.S.C.E., Business

2008 - 2012

Completed W.A.S.S.C.E. with a business option in 2012.

Corporate Finance Institute (CFI)

Certificate, Banking

Completed Introduction to Banking course on 20 August 2020.

University of Professional Studies, Accra (UPSA)

Bachelor of Business Administration, Business Administration

2012 - 2016

Bachelor of Business Administration with coursework in corporate finance, operations, HR, and related business subjects; research on job autonomy and work-family conflict completed April 2016.