At United Bank Of Africa, I develop and manage strategic partnerships, negotiating deals worth over ₦500 million and contributing to a 15% increase in annual revenue.
I also developed partnership strategies that increased customer acquisition by 20% and customer retention by 10%. Joint marketing campaigns generated an additional ₦200 million in revenue within the first year.
Previously, as a Customer Success Specialist at United Bank Of Africa, I managed high-value client relationships and implemented a strategy that reduced churn by 25% and generated an additional ₦50 million in revenue. I also led the Preference in the Use of USSD to Mobile App project, using questionnaires to inform the bank's digital strategy.
At Fairmoney MFB, I supported customers, contributed insights to new financial products, and assisted in training support staff. My background also includes a B. Sc. in Psychology and certifications in customer support, social media marketing, and project management.
