Peace Mosimabale
@peacemosimabale
Detail-oriented administrative and customer service professional.
NigeriaWhat I'm looking for
I am a detail-oriented and proactive administrative and customer service professional with a strong commitment to delivering exceptional service. My experience includes managing email communications, resolving customer inquiries, and ensuring seamless operations through effective project coordination. I leverage tools like Google Calendar to maintain organized workflows and manage tasks efficiently.
In my current role as a Remote Customer Service Assistant at Carry1st, I respond to customer inquiries through various channels, ensuring timely and accurate resolutions. I also assist in creating customer service reports that highlight key trends and issues. My previous experience as a Recruitment Officer allowed me to develop visually appealing recruitment materials and coordinate the hiring process, ensuring a professional experience for candidates and clients alike.
With a background in Quantity Surveying and a strong skill set in communication, problem-solving, and organization, I am adaptable to dynamic work environments and committed to maintaining a customer-first approach in all my endeavors.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Assistant
Carry1st
Jan 2025 - Present (5 months)
Responded to customer inquiries via Freshdesk, email, and live chat, ensuring timely and accurate resolution of issues. Managed and documented support tickets, following up on unresolved issues, and maintaining accurate records in the CRM system. Managed and resolved customer support tickets in Freshdesk within specified timelines.
Recruitment Officer
OnCall Staffing Solutions
Nov 2024 - Jan 2025 (2 months)
Utilized graphic design tools to create visually appealing recruitment materials, including flyers, brochures, and job advertisements. Created and maintained comprehensive documents including job descriptions, candidate profiles, and onboarding materials, ensuring accuracy, clarity, and consistency. Coordinated the end-to-end recruitment process, including job postings, candidate screening, interv
Administrative/Front Desk Officer
Triumphant Nation, the city of David
Apr 2023 - Jul 2024 (1 year 3 months)
Delivered outstanding customer service by professionally handling incoming calls, inquiries, and visitor interactions. Managed administrative duties such as data entry, record management, and report preparation. Created and maintained Excel-based tracking systems for budgeting and analysis.
Education
Degrees, certifications, and relevant coursework
FAFederal University of Technology, Akure
Bachelor of Technology, Quantity Surveying
2017 - 2021
Studied Quantity Surveying at the Federal University of Technology, Akure. Gained knowledge in cost estimation, contract administration, and project management within the construction industry.
Availability
Location
NigeriaAuthorized to work in
Job categories
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