At 31 Artillery Brigade Medical Centre, I responded to patient and visitor inquiries in person and by telephone, resolving common issues with a 95%+ first-contact resolution rate.
I troubleshot account and service issues, documented complex concerns for escalation, and maintained patient records and administrative documentation with 100% accuracy.
I also created process documentation and self-help guidance, and delivered public health education sessions and community sensitisation campaigns.
Earlier, as a Science Tutor at The Right Path Group of Schools, I taught scientific concepts to secondary students and handled lesson planning and record-keeping. I hold a B.Sc. in Animal and Environmental Biology and certifications in Customer Relationship Management, Project Management, and Human Resource Management.
