Open to opportunities

Payal Munjal

@payalmunjal

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Sales and operations professional focused on partner onboarding and CRM optimization.

India

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What I'm looking for

I seek a role focused on partner onboarding or sales operations where I can improve CRM accuracy, streamline processes, and collaborate cross-functionally to drive customer success and measurable growth.

I am a sales and operations professional with hands-on experience onboarding and configuring restaurant partners, maintaining CRM accuracy, and coordinating cross-functionally to resolve vendor issues and improve customer success. At Talabat and previous roles I managed large-scale menu uploads, Salesforce onboarding, and lifecycle monitoring while driving measurable improvements in forecasting and pipeline management.

I consistently combine data accuracy, communication, and process optimization to increase conversions and retention—having improved conversion rates, forecasting accuracy, and CRM tracking across roles. I bring strong technical skills in Salesforce, LeadSquared, Zoho, Excel and CRM workflows, plus a collaborative mindset that supports operations, sales, and customer-facing teams.

Experience

Work history, roles, and key accomplishments

Current

Sales Coordinator

Current

Talabat

Jun 2025 - Present (8 months)

Created and maintained 400+ restaurant menus ensuring pricing accuracy and platform compliance; reviewed contracts and coordinated onboarding documentation with stakeholders to streamline partner activation.

Onboarding Salesforce Data Validation Sufra & Customer Success Documentation

Customer Success Associate

Frido

Oct 2024 - May 2025 (7 months)

Managed inbound/outbound customer interactions, processed orders and issue resolution while maintaining CRM records and improving retention through coordinated follow-ups.

& Customer Success CRM Systems MS Excel Customer Retention Communication

Inside Sales Associate

Zolo

Jun 2024 - Sep 2024 (3 months)

Handled 80+ inbound prospect calls daily, improving conversion rates by 25% and enhancing CRM sales tracking to raise forecasting accuracy by 15%.

Inside Sales Lead Conversion Inbound Forecasting Pipeline Management Prospecting

Business Development Associate

Ziptrrip

May 2023 - Dec 2023 (7 months)

Prospected and engaged potential customers, contributing to a 25% conversion rate and implementing go-to-market tactics that increased qualified leads by 15%.

Business Development Prospecting Sales Strategy Lead Qualification Market Research Customer Outreach

Social Media Intern

Unknown

May 2021 - Aug 2021 (3 months)

Managed daily social profile updates and designed campaign ideas to increase brand visibility and audience engagement through creative content.

Social Media Management Content Creation Visual Design Brand Consistency

Business Development Intern

Intern Theory

Jan 2021 - Apr 2021 (3 months)

Managed 50–70 daily calls to engage customers, improved satisfaction through timely follow-ups, and built product knowledge to deliver aligned recommendations.

Cold Calling Customer Engagement Timely Follow Ups Product Knowledge Relationship Building Sales Support Communication

Education

Degrees, certifications, and relevant coursework

Xavier Institute of Social Service

Master of Business Administration, Marketing Management

2022 - 2024

Activities and societies: TEDx Kanke Salon (2022) – event planning support; Social Media Head, Creatagic Club; Design Head, Obscura.

Pursued MBA in Marketing Management with coursework and projects focused on marketing strategy and operations from 2022 to 2024.

Birla Institute of Technology, Ranchi

Bachelor of Business Administration, Human Resources & Marketing

2019 - 2022

Activities and societies: HR Lead, Campus Beat (2020–2021); Co-Lead, Graphics Design Team; volunteer activities with START-UP Mela and Bharat Welfare Foundation.

Completed a Bachelor of Business Administration with a focus on HR and Marketing from 2019 to 2022, involving practical exposure to sales and operations functions.