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pavlos zografos

@pavloszografos

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Project Manager and social media expert with strong leadership skills.

Greece

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What I'm looking for

I am looking for a role that values teamwork, innovation, and growth opportunities.

As a dedicated Project Manager with extensive experience in social media management, I excel in creating tailored internet business plans that meet client needs. My journey has been marked by successfully leading diverse teams, ensuring effective communication, and delivering exceptional results in customer service.

Throughout my career, I have managed multiple projects, coordinating with developers, photographers, and graphic designers to create impactful branding and websites. My strong organizational skills and adaptability allow me to thrive in dynamic environments, ensuring that client expectations are not only met but exceeded.

With a passion for continuous learning, I have participated in various seminars to enhance my skills in artificial intelligence, communication, and data management. I am committed to leveraging my expertise to drive business success and foster positive relationships with clients.

Experience

Work history, roles, and key accomplishments

Current

Internet Business Plan - Project Manager

Current

Elpis Ioannina

Jun 2020 - Present (5 years)

Managed internet business plans, coordinating a team for website development, branding, and graphic design. Implemented SEO strategies and maintained the website and social media presence.

Internet Business Plan Project Management Team Leadership Web Design Graphic Design SEO Social Media Management Branding Web Development Customer Acquisition

Current

Senior Agent - Team Leader

Current

Teleperformance

Mar 2025 - Present (3 months)

Managed customer requests, including wrong assignments, and provided active support for prompt resolution. Conducted call listening and coaching to guide agents toward effective customer issue resolution.

Customer Relationship Management (CRM)Genesys Customer Service Team Leadership Coaching Problem Solving Customer Support

Current

Internet Business Plan - Project Manager

Current

Telis Giannena

May 2015 - Present (10 years 1 month)

Developed and implemented internet business plans, leading a team of programmers, photographers, and graphic designers for website branding and construction. Managed website and social media, including SEO optimization and content updates.

Internet Business Plan Project Management Team Leadership Web Design Graphic Design SEO Social Media Management Branding Customer Acquisition

Customer Service Representative

Teleperformance

Aug 2024 - Jan 2025 (5 months)

Managed customer requests for EpsilonNet Greece, ensuring prompt and efficient resolution. Utilized specialized CRM systems to provide comprehensive customer support and guidance.

Customer Relationship Management (CRM)Customer Service Customer Support Problem Solving Communication

Customer Service Representative

ICAP

May 2024 - Jul 2024 (2 months)

Handled customer service for IKEA Greece and Velmar, managing orders and responding quickly to customer inquiries. Utilized specialized CRM systems for efficient customer interaction and support.

Customer Relationship Management (CRM)Order Management Customer Service Customer Support Problem Solving Communication

Internet Business Plan - Project Manager

Ergoxeira Popi Ioannina

Jun 2019 - Jul 2021 (2 years 1 month)

Developed internet business plans and managed a team for website construction, branding, and graphic design. Implemented SEO strategies and updated website code for optimal performance.

Internet Business Plan Project Management Team Leadership Web Design Graphic Design SEO Branding Customer Acquisition

Social Media Manager

Playhouse Ioannina

May 2017 - Jul 2019 (2 years 2 months)

Managed the store's social media in collaboration with the team's graphic designer. Personally crafted a handmade wooden catalog for the store.

Social Media Management Graphic Design Content Creation Collaboration Handmade Crafting Marketing Communication Brand Management

Sales Mechanization - Salesperson

Eucosmia - Organic Products Dokimon - Evdokimon

Nov 2017 - Nov 2019 (2 years)

Identified new customers and managed sales mechanization for Northwest Greece. Prepared company offers with customized pricing and personally placed products in various stores.

Sales Customer Acquisition Mechanization Negotiation Market Research Business Development Communication

Internet Business Plan - Project Manager

Craftlet Jewellery

Jun 2018 - Jul 2019 (1 year 1 month)

Developed internet business plans and managed a team for website construction, branding, and graphic design. Implemented SEO strategies, managed the website and social media, and expanded customer base through sales.

Internet Business Plan Project Management Team Leadership Web Design Graphic Design SEO Social Media Management Branding Sales Customer Acquisition

Internet Business Plan - Project Manager

Dental Care Ioannina

Nov 2018 - Feb 2019 (3 months)

Created internet business plans and led a team of professionals for website development, branding, and graphic design. Implemented SEO strategies and updated website code for optimal performance.

Internet Business Plan Project Management Team Leadership Web Design Graphic Design SEO Web Development Branding Customer Acquisition

Website Developer

Fotorasi Creative Photography Club

Oct 2016 - Jan 2017 (3 months)

Identified clients and assembled a project implementation team for website construction. Designed the website graphically and implemented code for proper SEO in collaboration with the team's programmer.

Project Management Team Leadership Graphic Design SEO Collaboration Web Design

Technical Office Assistant

V. Zografos and SIA O.E.

Jan 2011 - Jun 2013 (2 years 5 months)

Participated in the organization and mechanization of the technical office. Contributed to the operational efficiency and system management of the company.

Office Management Mechanization Systems Management Administrative Support Business Operations Team Collaboration Data Management Process Improvement

Education

Degrees, certifications, and relevant coursework

BTEC

Bachelor, Higher National Diploma, Graphic Design

Completed studies in graphic design, earning a Bachelor's degree and a Higher National Diploma (BTEC Level 5). This education provided a strong foundation in design principles and practices.