Open to opportunities

Vasiliki Bergouni

@vasilikibergouni

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Dynamic account manager with a passion for customer service excellence.

Greece

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What I'm looking for

I seek a role in a dynamic company that values collaboration and innovation, where I can further develop my skills and contribute to impactful projects.

I am a dynamic and creative professional with a strong background in account management and customer service. Currently, I work remotely as an Account Manager at IWG plc, where I handle customer service queries, resolve billing issues, and ensure customer satisfaction. My experience has honed my ability to multitask and adapt to various challenges while maintaining a high standard of service.

Previously, I served as an Administration Manager at Dimitrios Bergounis Law Firm, where I implemented office procedures and supported corporate clients. My internship experiences, including at Assimilate SA in Geneva, have further developed my skills in brand strategy and client communication. I thrive in multi-cultural environments and am eager to contribute my expertise to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

IWG plc

Nov 2022 - Present (2 years 7 months)

Responsible for handling customer service queries, resolving account and billing issues, and ensuring customer satisfaction. Liaised with other departments to provide timely resolutions and managed customer complaints effectively.

Customer Service Account Management Problem Solving Communication Multitasking Team Collaboration Time Management

Administration Manager

Dimitrios Bergounis Law Firm

Sep 2019 - Jul 2021 (1 year 10 months)

Implemented and maintained office administrative systems, edited texts and reports, prepared letters and presentations, and provided customer service to corporate clients.

Customer Service Presentation Skills Organizational Skills Teamwork

Intern

Assimilate SA

Jan 2019 - Apr 2019 (3 months)

Supported corporate brand strategy, assisted in client proposal preparation, contacted potential clients, and drafted a social media strategy for various platforms.

Brand Strategy Proposal Writing Social Media Management Customer Service Communication

Junior Business Manager

White Advertising Company Ltd

Feb 2017 - Jan 2019 (1 year 11 months)

Managed marketing accounts, delivered content for social media strategies, organized client events, and provided accounting support services.

Marketing Management Social Media Strategy Client Management Team Leadership

Intern

Greek Ministry of Foreign Affairs

Mar 2016 - Apr 2016 (1 month)

Drafted policy positions for the Ambassador, conducted research on disarmament and nuclear energy, and facilitated communication with foreign diplomats.

Research Communication Diplomacy