Pavlin Mihov
@pavlinmihov
I grow enterprise SaaS accounts through customer success, service delivery, and cross-functional issue resolution.
BulgariaWhat I'm looking for
At Tungsten Automation, I own 10 enterprise EMEA accounts end-to-end, driving 40% account expansion through structured product requirements, success plans, executive business reviews, and proactive account health monitoring.
I've also led incident and escalation delivery for enterprise customers, reducing average resolution time by 50% and improving SLA adherence through cross-functional alignment, performance dashboards, and clear stakeholder communication.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Tungsten Automation
Jul 2023 - Present (3 years 2 months)
Owned a portfolio of 10 enterprise accounts across EMEA, driving 40% account expansion and boosting retention and CSAT by 100% through strategic success plans and proactive account health monitoring.
Service Delivery Manager
Tungsten Network
Jan 2022 - Jul 2023 (1 year 6 months)
Owned incident and escalation management for 8 enterprise accounts, reducing average issue resolution time by 50% and improving SLA adherence through restructured KPI reporting.
Customer Success Manager
McAfee - Sutherland
Mar 2020 - Jan 2022 (1 year 10 months)
Served as main point of contact for high-priority escalations, guided clients through onboarding and adoption, and maintained CSAT above 95% while advocating for customer feedback.
Education
Degrees, certifications, and relevant coursework
New Bulgarian University
Bachelor of Arts, Marketing Management
2015 - 2018
Bachelor of Arts in Marketing Management from New Bulgarian University, Sofia, Bulgaria.
Université de Strasbourg
Economics
2012 - 2015
Economics Studies at Université de Strasbourg, Strasbourg, France.
Tech stack
Software and tools used professionally
Availability
Location
BulgariaAuthorized to work in
Job categories
Skills
Interested in hiring Pavlin?
You can contact Pavlin and 90k+ other talented remote workers on Himalayas.
Message PavlinGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
