At StemPlus Clinic, I own the post-engagement lifecycle for clients and B2B partners across English- and German-speaking markets. I onboarded more than 10 partners with standardised success kits and advanced an institutional partnership from cold outreach to an agreed cooperation format.
At Server General Inc., I built a $240K ARR portfolio from zero and managed 19 SMB and mid-market accounts through onboarding, renewals, and expansion. I cut churn from about 15% to 9–10% with structured health monitoring and at-risk recovery.
I ran up to eight concurrent implementations with no missed deadlines after introducing a readiness checklist. I also coordinated pilot data-migration workstreams with NIH and Google.
Earlier, at Appliance Repair Service, I redesigned complaint-handling and follow-up workflows in CRM to reduce repeat escalations and improve client retention. I bring experience in customer health scoring, onboarding, renewals, and expansion across SaaS and service environments.
