Vincent Nham

Program Manager specialising in the delivery of complex, enterprise-scale client implementations across large retail organisations.

I’ve been a core contributor to the onboarding and implementation of major Wesfarmers retailers, including Bunnings, Officeworks and Priceline, supporting portfolios representing multi-million-dollar ARR and high operational complexity.

I bring structure and momentu

Chair governance meetings with clear agendas, balanced facilitation and decisive outcomes; ensure accurate minutes and defensible decision records.

Meeting Facilitation & Leadership:
Skillfully managed meetings by setting clear agendas, facilitating discussions to ensure balanced participation, and guiding decision-making processes effectively.

Stakeholder Engagement & Communication:
Built and maintained strong relationships with school leadership, parent representatives, and community members through regular meetings, public speaking engage

Small Business Startup & Management:
Founded and managed a transportation service, overseeing all aspects of startup, operations, and growth.

Lead Generation & Marketing:
Implemented marketing strategies to increase leads and drive business growth, utilizing online platforms and networking to reach target markets.

Strategic Growth & Expansion:
Developed and executed strategies for business growt

Project Planning & Execution:
Planned and executed software projects, ensuring on-time and within-budget delivery through effective resource coordination and schedule management.

Team Leadership & Development:
Led and managed development teams, providing guidance, fostering a collaborative environment, and conducting performance evaluations.

Stakeholder Communication & Management:
Served as the

Resource & Schedule Management:
Managed project schedules and resource allocation using agency management tools, balancing workload across teams to ensure smooth workflow.

Project Monitoring & Process Improvement:
Monitored project progress, budget utilisation, and identified areas for process improvement to enhance efficiency.

Stakeholder Communication & Collaboration:
Communicated effectively

Customer Portfolio & Relationship Management:
Oversaw and nurtured an existing customer portfolio, cultivating and sustaining strong client relationships to maximise satisfaction and retention.

Stakeholder Collaboration & Revenue Growth:
Collaborated closely with stakeholders company-wide to maintain and expand revenue streams across various verticals.

Solution Selling & Client Onboarding:
Deliv

Managed a customer portfolio, drove retention, and supported revenue expansion through strong stakeholder coordination.

Client Support & Communication:
Provided comprehensive client support via phone, in-person, and online support systems, ensuring timely resolution of issues and client satisfaction.

Knowledge Management & Content Creation:
Created instructional screen recordings for knowledge base and YouTube channel, updated knowledge-based articles, and contributed to monthly newsletters.

Client Success Automa

Customer Engagement Strategy & Implementation:
Developed, implemented, and evaluated strategic, tactical, and operational customer engagement plans to enhance customer satisfaction and loyalty.

Customer-Centric Culture & Leadership:
Advised management on customer satisfaction measures and strategies, fostering a customer service culture and providing leadership in implementing integrated customer

Employee & Performance Management:
Managed all aspects of employee administration, including recruitment, training, scheduling, performance management, and conflict resolution.

Operational Efficiency & Process Improvement:
Developed and implemented operational systems and procedures, analysing workflow and implementing changes to improve efficiency.

Compliance & Risk Management:
Ensured a safe w

New Business Development & Client Acquisition:
Developed new business by prospecting and converting clients through cold calling, networking, and developing tailored proposals.

Client Relationship Management & Retention:
Managed client relationships, ensuring retention and growth by monitoring campaign results, presenting new products and services, and collaborating with internal teams to meet cu

Sales & Customer Relationship Management:
Sold and serviced Telstra products to SMEs and new ventures, building strong customer rapport to exceed targets in NPS, revenue, and compliance.

Product & Technical Expertise:
Demonstrated expertise in Telstra services, including fixed copper, broadband, wireless broadband, and mobile technology.

Software Proficiency & Process Improvement:
Proficiently u

Team Leadership & Development:
Led and mentored a team to ensure exceptional customer service delivery, providing training and development in customer service, work standards, and safety protocols.

Operations & Customer Service Management:
Oversaw day-to-day store operations, ensuring efficient processes and effective handling of staff, department, and customer disputes.

Inventory & Stock Management:
Replenished and maintained stock, received and planned orders, adjusted stock levels, and resolved discrepancies.

Customer Service & Teamwork:
Provided excellent customer service, collaborated effectively with the team, and constructed promotional displays.

Commercialisation & Market Analysis:
Developed commercialisation reports to enhance market positioning and drive financial growth, identifying and forecasting business opportunities.

Stakeholder Management & Relationship Building:
Cultivated relationships with external examiners, venture capitalists, and potential customers, collaborating effectively with CSIRO scientists and management.

Strateg

Pursued a Master's in Business with a focus on Science and Technology, covering entrepreneurship and business development around technology transfer.

MBA Equivalent degree covering multiple aspects of entrepanieurship and business development revolving around technology transfer from shelf to the commercial market