Open to opportunities

pavithra kb

@pavithrakb

Message

I manage customer relationships, CRM operations, and seamless client journeys.

India

Message

What I'm looking for

I'm looking for a customer relations, CRM, or executive support role where I can strengthen client satisfaction, coordinate across teams, resolve concerns promptly, and deliver reliable end-to-end service.

I've managed end-to-end customer relationships for Mahaveer Group and Prestige Group, improving client satisfaction, retention, documentation, collections, handovers, and registrations.

At Prestige Group, I maintained customer data across Excel, Quadra, Neon, and SAP while coordinating closely with clients, sales, finance, legal teams, and bankers. I generated MIS reports, supported post-booking processes, resolved customer queries, and worked to keep escalations low.

Earlier, I supported the Managing Director at The Art of Jewellery and assisted a scientist at ISRO with administration, reporting, events, intranet updates, meetings, travel, and office coordination.

Experience

Work history, roles, and key accomplishments

Customer Relations Manager

Mahaveer Group

Nov 2021 - Mar 2022 (4 months)

Mentored junior staff on best practices in customer relations and communication skills. Developed and implemented customer service strategies to enhance client satisfaction levels.

Customer Service Mentor Communication Skills Customer Satisfaction Customer Retention Documentation

Dy Manager - CRM

Prestige Group

Aug 2013 - Jan 2019 (5 years 5 months)

Maintained customer database on Excel and software like Quadra, Neon and SAP. Coordinated with clients, sales, finance, and legal teams to ensure smooth post-booking processes and timely collections.

CRM Excel SAP NEON Documentation MIS Reporting Billing Collections Client Relationship Management

Executive Secretary to Managing Director

The Art of Jewellery (AOJ media Pvt. Ltd.)

Jun 2011 - Aug 2013 (2 years 2 months)

Prepared weekly, monthly, quarterly, and yearly sales reports for the MD. Managed appointments, travel arrangements, correspondence, and organized meetings and events.

Executive Support Report Preparation Travel Coordination Event Management Correspondence Meeting Coordination Project Tracking

Assistant to Scientist

ISRO

Jun 2010 - Jun 2011 (1 year)

Assisted scientists under the Deputy Director INSES by managing complaints, uploading documents to intranet, coordinating video conferences, and handling administrative tasks.

Administrative Support Intranet Management Coordination Documentation Help Desk Video Conferencing

Customer Relation Management - Executive

SALARPURIA (SATTVA) GROUP

Aug 2008 - Jun 2010 (1 year 10 months)

Served as a Customer Service Representative handling customer inquiries and site visits. Also worked as secretary to Director and MD, managing appointments and typing important documents.

Customer Service CRM ERP Appointment Scheduling Documentation Marketing Support